To say I was disappointed would be an understatement. I have been to numerous Golden Krust Restaurants throughout the Tri-State area, but this has got to be one of my least favorite. While the Customer Service was great and the portion sizes were on point, I wish I could say the same about the food. I stopped by to pick up lunch, it took 5 minutes to get back to the office and dive in. My food was cold (not even warm) and it really had no flavor. Usually I love their Cabbage, but not today. The bad thing is, I brought an extra meal for dinner, so now I have “bland food” for lunch “bland food” for dinner. I ended up giving the shrimp meal to my son, he will eat anything shrimp. As for the cur...
I really enjoy the food at Golden Krust, but the staff at this location could use some improvement. If an item that normally comes with a meal is unavailable, I believe it's important to inform the customer. They should be allowed to decide whether they want to pay full price for a meal that is missing key components. This is the second time this has happened to me. They were out of cabbage at 3:30 PM?!? This is a Caribbean restaurant, after all. At the very least, it would be nice to be informed rather than just receiving rice and fish, then getting attitude when I ask about the cabbage. I hope the team can work on enhancing their customer service.
Ordered and paid for two orders of chicken soup online while I was sick and when I arrived was told there was a problem they had no more soup. That was fine so they refunded my money and sent me a receipt. Fourteen days later and still no refund, I even returned to the store and was told to call my bank as they (Golden Krust) show it was issued. My bank has no record of the refund and now I have to dispute it with my credit card. This is not right that I the customer now have to follow-up on this when it wasn't my error. I have been very cordial throughout the entire process but wonder why there is no level of accountability for Golden Krust?
This is my third time visiting this restaurant all the way from Edison, NJ. The reason I keep coming back is the fantastic service; it's rare to find a Jamaican restaurant with such friendly staff who are always pleasant and welcoming. As long as their customer service remains this exceptional, I will definitely return. Tonight, my food tasted incredibly fresh, and I loved the hint of fresh ginger in every bite. The mango passion juice was also infused with fresh ginger, which was a nice touch. I hope they continue to maintain this level of service!
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I was so excited to find a Caribbean restaurant and drove 29 miles to get there. We spent over $100 and was very disappointed in the oxtails and J chicken. The meats were not authentic Jamaican cooked food. We had to look back on the receipt to see if we got the wrong chicken. It had no j flavor and the oxtails no flavor and was very Expensive. Ackee and salt fish, was bland. My lawyer friend and I was so disappointed. Please ensure that all meals are cooked authentically.Collette is a Great server! and She was very professional and curtious!
1 year later: I have only had 1 other poor experience that stopped me cold from going here. I returned recently and have been having good experiences until today. I don't know if it's shrinkflation or what but literally 4 pieces of curry chicken in a mini still seems not even adequate to suffice a child. Not consistent with recent experiences. It almost seems personal and I don't enjoy that feeling. It's just my opinion and I don't have the serving manual.As always very clean.
I come from the city to this location because the ackee and salt fish is not too salty, the cakes are great and the customer service is always pleasant to all that I have witnessed the staff have encounters with no matter the season. Keep up the great work.
The chicken was anything but jerked! It was old, stale, dry and rough to chew, no taste, bland with no flavor. Highly disappointed with this establishment. You gotta do better than that.
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Good food good people I have no complaints the customer service was excellent I would recommend if you in the Teaneck area. The food was fresh of course. ?
The atmosphere was outstanding. The service was also outstanding. I give them 10 stars all the way across the board.
