It's quite disappointing. I bring my family here frequently and have chatted with the owner a few times. It's definitely a place where the kids can relax when they need a break. I also do Uber Eats on the side for fun because I enjoy driving around. However, I recently had an issue when I went to pick up an order. The manager refused to let me take it, insisting that I needed a "food bag." The thing is, Uber Eats drivers aren’t provided with food bags for transporting orders. It was a Friday night, and parking was already challenging. I explained that I didn't have a food bag, but they insisted I needed one...
Josh and Burly consistently deliver outstanding service! The restaurant is always spotless, and the staff greets you with friendly smiles. They offer fantastic prices and high-quality ice cream that the whole family can enjoy. It's also a fun spot to hang out with friends on the weekends. I recently discovered that they offer catering, and the best part is that everything is kosher! Josh is very attentive to the kosher requirements, ensuring that every detail is meticulously handled.
Josh actually made up for an omission from our online order, where hubby had to pick up the truffles separately and earns this week's ️ award! BEST ICE CREAM EVER, and ONE (1) of only THREE(3) LOCATIONS YOU CAN GET IT IN ALL OF Illinois!
My family and I love the chocolates. They have so many different types we haven't even tried them all. The staff is always friendly and they joke with my youngest daughter. Appreciate the extra chocolates every time we make a purchase
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Incredibly rude and belligerent employees and mediocre ice cream. Don't waste your money. Go to Homer's instead. Dairy Queen is better than this and with better customer service too.
The taste of the ice cream was good but the staff was not organized. There is a bottle neck at the cashier station and and staff just stop serving you until the line is cleared.
They offer a wide variety of ice cream flavors, and the salted caramel chip was absolutely amazing! Additionally, they have coffee beverages and ice cream cakes.
Best in the business, customer service was outstanding! Northbrook is lucky to have a well run business like this A+
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F this place. There are other places that I'd rather spend my money at. Especially local businesses.
The s'mores ice cream is fantastic. Midnight snack is creative and incredible.
