Hero Certified Burgers

Food is great but walked in with one other customer. One employee is yelling on the phone (problem with customer service? Which is understandable but his mask is all the way down. Person taking the order also has mask below nose. The person who took the order then has to make food for both customers, which takes over ten minutes. The person complaining on the phone continues to complain instead of helping the other person in the back? Again, the customer service aspect I can look past because it's hard times for everyone but two employees BOTH with masks down is a no no for me. Won't be returning.

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they didn't tell me my order number. they brought my food, didn't want to drink me a cup. as it turned out, the fountain drink dispenser was broken. I had to find out how to get my drink. also a hired picking tablet called me when eating and asked me if there are pills behind me. do I look like I work here? walk the 15 feet and find out. the food was ok, the service was lukewarm.

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I like Hero in general because you get good value for your money but at this location we didn't get what we expected.My Italian deluxe had 1 small piece of dry chicken, instead of portobello they threw in some watery mushrooms from a can and the blue cheese was missing completely.My wife's burger was dry and tasteless.Sorry guys, the quality should always be there!

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This location is not recommended. They would not let us use the washroom due to COVID , although they are still supposed to serve customers even when there is only take out and no dine-in. Then we found they missed 2 items (fries) in our take out orders, and luckily we ate in the car in the parking lot so I went in and asked for the missing items.

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Their custom burger was good and their chicken burger was awful, still pink...On top of that, the service was slow. Two burgers that took twenty five minutes.On a separate occasion, I ordered a Mushroom Poutine, where I was the first customer, that took fifteen minutes. How is this possible?

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great burgers,We did some work in the restaurant and decided to eat a bite while we were there and I personally never had a heroenburger. I was so surprised that it had the best burger iw for ever, loved the burger and ridden and presentation was really good. great job youngs keep it up.

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beautiful location. they'll pick up some orders over there. was happy with it. good burger. but need more attention to the cleaning process. was a lot of breadcrumbs on the sofas.

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I'd never been to this chain before, it was actually way better than I expected! I'm not a huge fan of take out burgers usually but these were goooooood. Huge portions, too.

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Good burger. But always understaffed. At lunchtime they have 1 employee working the entire store. Waited 45 minutes for a burger.

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calm down when we were there. very good seating and tables. large burgerfries

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