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"I ordered food through Grubhub for a lunch meeting. The sweet potato fries had a great flavor, but unfortunately they were cold. This may have been due to..."
Téléphone: +13367683944
Adresse: 914 S Stratford Rd, Winston-Salem, NC 27103, USA, United States
Ville: Winston-Salem
Site Web: https://www.herohousesubshop.com
Lundi: 11:00-21:00
Mardi: 11:00-21:00
Mercredi: 11:00-21:00
Jeudi: 11:00-21:00
Vendredi: 11:00-21:30
Samedi: 11:00-21:00
Dimanche: 11:00-21:00
Plats: 10
Commodités: 11
Catégories: 5
Avis: 9541
I recently had the Hero House experience through online ordering and pick-up. I have been a fan of Hero House since their original location next to the colosseum, and I remember when they had two locations. Today, I decided to show my support by ordering from them. I was torn between ordering online or calling in my order. After waiting a long time on the phone, I ended up placing my order online. I ordered their Greek salad with feta cheese, kalamata olives, mint, green pepper, tomato, cucumber, and onions. I also got their homemade onion rings. The ordering process online was quick and easy, and I received a pickup time with clear directions. When I arrived at the restaurant, my food was r...
When I first entered the restaurant, I was immediately greeted with an unprofessional attitude. Having worked in a restaurant before, I understand that it can be a stressful environment, but customer service is key. Unfortunately, my experience was not pleasant as my food was undercooked and my brother's meal was not prepared properly. When I brought this to the attention of the manager, she responded with a dismissive attitude when I requested a replacement due to the undercooked food. I was unable to finish my cheese sticks due to the poor quality. Upon returning to the restaurant on multiple occasions, I was consistently met with the same rude attitude from the manager.
