We have been patrons of Hillside for many years and have formed friendly relationships with some of the long-standing staff, such as Helen, Eric, and John. Since trying to return after the pandemic, we've encountered significant disappointment with the online reservation system, which has been problematic and has led to our reservations not being honored. Additionally, we’ve noticed that despite having only five lanes in use, there seems to be a lack of effort to accommodate guests properly. It's crucial for the staff to prioritize customer care.
It was a straightforward Thursday night visit, but unfortunately, the cashier was quite rude and dismissive. I asked a few basic questions but received little feedback. After finishing the two games I'd bought, I wanted to add more, but they refused my request. This was only about six minutes past the cutoff time of 10:45, and a simple reminder or courtesy call would have been appreciated. It would also be helpful to have the cutoff time clearly posted.
I had a great time, but I encountered an issue with an employee named Leticia Blissett. She refused to allow the four children to use the bumper lanes, claiming they were too old for them. When I asked where that policy was stated, she said it was "written around here somewhere" and gestured with her finger in the air. I couldn't find any age restriction, and the kids were all 9 and 10 years old. Overall, it was disappointing.
I organized a work event last week, and John Nelson and his team at Hillside Bowl went above and beyond my expectations. He was attentive and communicated excellently during the reservation process. The venue was spotless, and the price for our package was very reasonable considering the value we received!
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My classmates and I visit every other month, and we haven't had a single negative experience so far. The customer service is excellent, and the bowling lanes are in great condition. Plus, the chicken wings are consistently delicious!
I organized a small gathering for a birthday celebration, and it was fantastic! The management and staff were incredibly helpful. My family and I truly enjoyed the experience!
The restaurant had fantastic food; this picture doesn’t truly capture it. The burger and fries were delicious and offered generous portions for the price.
They charge by the minute rather than by the game. We weren't able to complete our game without having to pay extra. There were six of us.
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This is a fantastic local bowling alley with a welcoming staff and the best food around!
There's always plenty of parking available, and the atmosphere is fantastic.
