Il se peut que vous soyez redirigé
"As usual, it was a great dining experience! Our Mainland guests loved it."
Téléphone: +18089354939
Adresse: Hilo, 123 Lihiwai St, 96720-4605, United States
Réservation, Réserver
Ville: Hilo
Site Web: http://www.hilobaycafe.com/
Mardi: 11:00-14:30
Mercredi: 11:00-14:30
Jeudi: 11:00-14:30
Vendredi: 11:00-14:30
Samedi: 11:00-14:30
Plats: 10
Catégories: 5
Avis: 18311
The first place I was shown to was not good, so I asked to change to a seat on the lanai, but was told no. When I asked them why, they simply answered Reservation without checking to see if there were any seats available. The seats were extremely close to each other, making the air stagnant and uncomfortable. (See attached image) Looking back on it now, there was no point in saying anything to the guy who seemed to be a part-time worker who was just guiding me to the seat I was assigned, and I should have complained to the person in charge who gave me the instructions. This is a really disappointing restaurant, as the food was delicious. Hospitality needs to be improved.
We have been long time customers from when they first opened at the previous location. I made lunch reservations for 2 a week ago. We arrived 7 minutes early. While waiting for 17 minutes they had seated a tourist family of four who had not made a reservation! The manager told me the waitress in our section was being overwhelmed. Shouldn’t you seat your guests and have the waitress tell us she’s overwhelmed which would not have been a problem for us. You could have also seated us in a different section. We are never spending our time or money there again.
Service outstanding, no complaints only compliments. First timer, Yakisoba.. Big portion, 3 instant packets of noodles. 1 packet of seasoning, And why did they chop the noodles into bits? SMH Atmosphere.. Dined inside, no AC on a muggy rainy, Hilo afternoon. Lots to improve on. Bring back Nihon lol.
