Il Laboratorio Del Gelato

I have been visiting the Hoboken area for a decade and always had fond memories until last night. I went to Il Laboratorio Del Gelato after dinner with my kids. Every small cup they sell comes with a minimum of two scoops, but my kids only wanted one scoop each. The staff told me that an extra cup would be free, so I asked if they could split the two scoops into two separate cups. He said that was a perfect solution. However, when I went to pay, I was charged for two small cups instead of one. When I explained that the staff had just told me the extra cup would be free, he replied, "I don’t know. Pay for two small cups." He then became aggressive, saying I wasn’t listening and that I should...

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Terrible experience with both the place and the staff. They charge $8 for one cup of gelato, and since I had two kids, I asked if I could get an extra cup to share the gelato myself. At checkout, I was charged $8 for the additional empty cup, meaning I ended up paying full price for it. When I questioned this, the staff member told me it wasn’t his problem and that it was company policy. I strongly advise being cautious with this place—there are plenty of other ice cream spots that offer better quality and prices. Avoid this one!

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Hands down, some of the best gelato I've ever had in the NYC area—worth every single dollar. I find myself coming back almost every week for a small cup. The mascarpone flavor is incredibly creamy, and the chocolate stracciatella is just as amazing. The chopped chocolate pieces add a delicious crunch, and you can really taste the depth and quality through the gelato’s texture. Highly recommended!

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