Imperial Orchid - Réserver une table

I just picked up an order for shrimp fried rice and the rice seemed as if it was old. I called to explain that the rice is stale and the person that picked up the phone had the nerve to tell me she sold thousands today and no complaints. Like what kind of customer service is this? I don’t care how many they sold, I can only speak for what was sold to me and most of it was very hard and over cooked or old. I’ve ordered from them so many times but this will be the last. Can’t order from somewhere where they can’t treat their customers with respect. I swear these businesses don’t realize they’re in business because of loyal customers so the least they can do is be respectful!

• Utile
• Pas utile
• Répondre

I just placed an order through grubhub. The food was very very salty and nasty. I called the restaurant and I spoke to a woman. She stated that in thirty years no one ever complained about the egg food young.I stated that it tasted very, very salty and it's Inedible. She said that there's nothing that I can do and I would need to call up grubhub.

• Utile
• Pas utile
• Répondre

Terrible customer service. Doesn't make food the way you want ingredients are mediocre at best. Probably from a can.

• Utile
• Pas utile
• Répondre

The food was delicious, the service great! Newly decorated since I’ve been there !Overall great experience!

• Utile
• Pas utile
• Répondre

3-day old food, dry and hard rice, just like the rest, tastes like nothing....

• Utile
• Pas utile
• Répondre