Innkeeper's Collection Norfolk Broads, Horning

Location 10/10, Room 7/10, needs updating, but clean. The major issue is the building, it is in desperate need of repair, first impressions last and when we sat at the front enjoying the view and surroundings the comments on the very tired buildings were numerous whether walking past the venue, sitting in the garden or even boats going by. Also because of the building condition, the week before we were moved from a river view front room to another double room on the side of the property because of a continued leak issue with the poor condition of the building. The staff were very helpful although short staffed at this time and helped as much as they could to improve our stay. Small things bu...

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The situation by the river is really nice. The hotel is comparable with faulty towers. We had booked B B . I do not eat the full English breakfast so asked for porridge and toast and jam and was told that I would have to pay extra for the toast and jam. !! Whenever I wanted to ask questions re. Things to see and do locally there was never anyone around or to be found. We arrived ten minutes to three booking in time) so thought we would sit in the bar and have a drink after our long journey. A member of staff appeared from no where and said you cannot sit there, as people would be coming In from the boat and would want somewhere to sit. When I informed her we were waiting to book on she walke...

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The whole hotel needs some tlc. The windows in our room looked as if they haven't been cleaned in years. There were spider webs and rotting wood on windows. We know it's old, but it should still be clean. Rooms: Need a good clean especially the windows. Rooms: 3 Service: 4 Location: 5 Hotel highlights: Great view

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Pleasant. Welcoming. Bed was just way to hard for us so found it hard to sleep. Breakfast was yummy. Food drinks: Our sirloin was cooked to perfection Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view

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Great location. Beautiful rooms and fabulous staff Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury

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