Il se peut que vous soyez redirigé
"Great meal and excellent service in a well presented venue."
Téléphone: +441382690600
Adresse: 6 City Square,, Dundee, DD13BA, DD1 1SZ, United Kingdom
Réservation, Réserver
Ville: Dundee
Site Web: https://italiangrill.net
Mardi: 10:00-22:00
Mercredi: 10:00-22:00
Jeudi: 10:00-22:00
Vendredi: 10:00-24:00
Samedi: 10:00-24:00
Dimanche: 10:00-22:00
Plats: 10
Catégories: 5
Avis: 1279
frustrating! The food was amazing, but the service was painfully slow. We were a table of 10, but had made a reservation in advance. The staff were pleasant and initial service for drinks and placing our order was quick. The starters arrived promptly, but then we waited about an hour for our main course! In the end, we almost started to doubt we would even get to eat! When we asked, the waiter explained that the kitchen was short-staffed, which is completely understandable, but they should inform their customers instead of just leaving them waiting. As an apology, we were offered a round of drinks, but it definitely put a damper on our day and affected our plans for the rest of the evening....
The service at this restaurant was very poor. It is a shame because the food was delicious and served hot. We were seated at our table, but no one took our drink order. We had to wait 15 minutes before someone finally took our food order, and even then there was no mention of drinks. The server cleared our table when we finished our meal, but did not ask if everything was okay or if we wanted dessert. No one came back to our table after clearing our plates. Overall, it was a very disappointing experience with a lack of customer support.
First time in Dundee for many years and my niece, who is at Abertay Uni, booked lunch for the of us at the Italian Grill. Greeted on arrival immediately by pleasant staff member and shown to nice clean table. Order was taken promptly and food was tasty, fresh and hot. All staff wore masks and were polite and efficient. Overall very impressed.
