Jimmy John's - Réservation de table

Before today, I would have rated this restaurant 5 stars since they have consistently provided quick service without any mistakes. However, tonight they were short-staffed, which is understandable in today's circumstances. When I called after nearly an hour to inquire about my order, a young woman, probably in high school, answered the phone. She explained that the delay was due to being understaffed. When I tried to point out that they should have communicated this to me from the start, she hung up on me. This was a complete lack of respect!

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I’m not sure who I spoke with, but I received excellent assistance from this business regarding a mistake I made with a delivery. The app could definitely use some improvements when it comes to entering the delivery address, but the staff here was able to resolve the issue for me. Fantastic customer service!

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I placed an order through the app and made a mistake. I had a wrong address saved and didn’t notice until after I placed the order. I called the restaurant, and they were incredibly helpful in correcting everything for me. They went above and beyond to assist!

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Not sure who I spoke to, but got great help from this store with my own error on a delivery. The app could use some work with the delivery address input but these guys were able to fix the issue for me. Great customer service Réservez une table maintenant

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I place my order through the app while I'm at work and walk over to pick it up once it's ready. My sandwich is always prepared just the way I like it, and the staff is consistently very friendly.

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We visit this restaurant at least twice a week, and we always request Sean to take our order. He is consistently very friendly and enjoyable to chat with.

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Disgusting customer service by not allowing customers to enjoy a complete dining experience by enjoying their food in the lobby.

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