Went to get a 14 bootlegger I ask for some oil and vinegar on the sandwhich the young man started laughing leaning over the sandwhich . He did have a Mask on but he continue to laugh while making my sandwhich he was very unprofessional I thought. When arrive to my Destination the entire bag was filled with oil all over my clothes.The person that I was sharing the sandwich with had oil all over there clothes from holding the bag so when we open the bag It was A mess. Call back at the Jimmy John's in Owings Mills Ask to speak to the mgr. The guy that made my sandwhich said he was the active mgr and said well you must bring in the sandwhich to see the oil. I explain he knew what he did but can...
No pickle!!! Horrible service. We ordered DoorDash twice both time we ordered pickles that never came. Call tonight because yet again no pickles came with the orders although we paid for pickles. Was told they’d send a driver to bring pickles that NEVER came!! We are never ordering from here again. How can you make orders and continuously leave out items we paid for. Also both order came with hots although only one order called for hots. This place is horrible! Don’t order from here unless you wanna be disappointed!!
1st time going to a Jimmy John's and it was not a good first impression. The order was delayed and not correct. The type of sandwich was correct but the toppings were not even close. I asked for extra oil/vinegar, pickles, no Dijon on sandwich but mustard packets and No Mayo. My sandwich did not have anything I asked for and plenty of mayo. I can't tell you if the sandwich was good or not because mine had mayo which I hate.
Terrible customer service. The staff barely acknowledges you and often mumble, making it hard to understand them. There's a noticeable lack of politeness and hospitality, and the service is anything but fast. It's laughable that they even request a tip on the receipt. I won't be coming back to this location.
Réservez une table maintenant
I believe many of the negative reviews stem from online orders through delivery services like DoorDash. Honestly, I think these platforms have overwhelmed numerous restaurants with too many orders. However, I've dined in person at this place a few times, and the staff has always been friendly.
I enjoy this Jimmy John's because of their excellent customer service. The manager runs a tight ship. Its always clean and the employees are pleasant and delightful. The lunch staff is always on point! Thanks Louie, Shabazz, and Hanna... hope I spelled those right. You guys are the best!!
The employees at this store are not happy and forgot how to smile. For me that's 90% of customer service. If you don't serve with a smile, the food is not enjoyed. Management should help to bring back the smile.
Absolutely dreadful! The sandwich makers displayed a complete lack of courtesy due to the way I placed my order, even though I was paying for my meal! This is completely unacceptable!
Réservez une table maintenant
Delivery never came. They said some delivery drivers know addresses and some don't. Apparently in this age of the internet and GPS you can still get lost
It was a very loud and horrible experience! The young men were in there arguing and yelling. I couldn’t even think straight to order my food right.
