1 /5
Évaluation
★
I placed an order on the 30TH March through Just East, with Kordova (5 min drive away) at approx. 17.10, for a pasta dish and a burger with chips which originally flagged up a delivery of 17.55. This was rescheduled online to 18.20 to which I was cool with. I proceeded to call them at 18.31 where I was informed the driver has just left. I called again at 18.47 and after speaking to the Manager he informed they had a new driver…. (Shifting blame) and he would call me back to let me know where my order was. This did not happen and at 18.55 I phoned to cancel my order. Again I was passed on to the Manager who wasn’t interested at all and hung up on me….. GREAT CUSTOMER SERVICE! The order was not mammoth, a burger and a pasta dish – how long was my hungry daughter supposed to wait? Nearly 2 hours for a place 5 minutes away… How long my food was is a hot bag? Obviously keeps it hot but must be still cooking…. Lastly may I say, I believe, I am fair in all my reviews and my general option is that if you can’t say something nice then don’t say it all but when a Manager hangs up the phone on you and the service has been appalling I believe you have to be honest. Ps my order arrived at 20.05