Lowe's Home Improvement

This branch failed to deliver the items that I had ordered even after receiving a text confirming of the delivery. I waited for 6 hours for the delivery. When I called the store I was told by Christian the transport manager that he can't deliver what he does not have. He did not appear to understand or care that I received text messages confirming the delivery. I called the store again and got through to the assistant manager, she did at least apologize but had no explanation as to why I was advised that the delivery was on schedule when in reality it was not coming. In all honesty she did not care. But wait it gets better She told me that the payment would not be debited from my account, bu...

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Less than 1* if available. Worst sales/customer service I 've ever experienced! Purchased $10K golf cart....had to pay out of pocket $200 to have delivered 5 miles(altho some local lowes said they do deliver??? , only to discover it was leaking brake fluid so obviously unusable! Was told by Loews that basically not their problem, to contact Coleman, maker of cart. Contacted them, had to fill out paperwork etc.....never heard back, waited 2 months! Loews pretty much washed their hands of this product problem and I am more than livid of their concern, help, support.....Horrible, awful business practices and will never shop there again.Update, called the number Lowes provided to 'look into this...

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This store is so unorganized and customer service is AWFUL! I recently purchased new appliances and it has been a nightmare trying to get them PROPERLY installed. After several attempts, The installers blame the manufacturer and the store blames the installers. While they’re passing the buck, I am just waiting and waiting to get the job done. Speaking of waiting, I have called this location MULTIPLE times to resolve this issue and repeatedly put on hold. The hold times are INSANE and that’s before the call is disconnected.????. I’ve personally went into the store because phone calls obviously do not work. I have stood in the appliance center for OVER AN HOUR before someone tended to me.I do...

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We checked in for curbside pick up…and nobody ever came outside with our item. Called the store …and nobody picked up the phone. There were other customers pulling in and out of the pick up spaces and still nobody came out with our item. Sounded like a great, convenient idea, until it wasn’t. Worthless “service”

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Clean store and helpful helpful staff unlike our local home depot.

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