Il se peut que vous soyez redirigé
"Great staff, good vibes and really well done beers! They keep a fresh rotation of seasonals on top of their core."
Téléphone: +15055084368
Adresse: 5740 Night Whisper Rd NW, Albuquerque, United States
Ville: Albuquerque
Site Web: https://www.marblebrewery.com
Lundi: 11:00-23:00
Mardi: 11:00-23:00
Mercredi: 11:00-23:00
Jeudi: 11:00-23:00
Vendredi: 11:00-00:00
Samedi: 11:00-00:00
Dimanche: 11:00-22:30
Plats: 25
Commodités: 11
Catégories: 5
Avis: 1086
Worst experience ever. If there was a way to give less than a star, I would.My dad and my two and five year old had a rare occasion to have lunch in town today. Of all choices, we picked Marble; an establishment I have supported since their start. We ordered food from across the plaza. We were the only patrons in the place. We sat at the long bench table nearest the door. The server quickly took our order and proceeded to open the door directly next to us while she stacked stools to move them out side. She propped the door open while she did the process even while she was only in and only out for good periods of time. It was 40 degrees today and raining. My five year old mentioned 3 times, how cold she was and the server was near and admitted she heard her. Both of us adults were being too polite to mention anything knowing full well she heard my child say she was cold. Finally, after the third time, my dad got up and walked outside where she, and what seemed to be 4 other employees were standing, and asked if they could close the door and if one of the others could help her open and close it as needed because the babies were cold. He was met with argument so he finally removed the door stop and closed the door. One of the other ladies out there immediately walked over and continued to physically prop open the door while our server continued wiping bar stools and setting them up outside. It was a very calculated and blatant effort to disregard our request and to not make the customer feel warm and or valued.After this interaction, our server very smugly approaches us, hands us our bill and says we need to leave abruptly and if we have any questions, that we can call her manager, Josh B. I was completely appalled. Not even half way through our meal, and now she 's kicking a family out for expressing that we are cold. I explained to her that my two year old has just been diagnosed with a disability and that it would take a minute to calculate and diagnose his needs, but that we were indeed trying to leave. Her response was, so are you telling me you are not going to leave? I did get the opportunity to speak with Josh as well, and while polite, just stood by their decision. We were not in there being loud, or kids running around or screaming or yelling. We were simply taking a quick breather at a one time favorite establishment.I also am a small business owner. If this were brought to me by one of my employees, no matter how exemplary they may be, this is an learning opportunity. There are lots of tasks that need to be done during ones job. But perhaps, keeping the door wide open, while they are patronizing, isn 't the best idea. Maybe Marble should do a quick refresher on customer service. It would have been so easy, to just say, oh, gosh, I 'm so sorry and close the door.I read a review from the owner that Marble staff does a great job in making sure their customers are comfortable and happy and enjoy their time and the ambiance. There was no thought into our comfort. There was no customer service.My child is protected by the ADA. Not that the server would have known my child had a disability at the time of her very poor behavior, but her attitude and continued argument after being told so, was very disappointing and just sad. Maybe marble should also look into this as a training and learning opportunity.Zero customer service. Zero compassion.
I'm so disappointed in my recent visit here that I had to leave a review. The beer was good like always, but the service was absolutely terrible! We were greeted quickly but after that our server was too busy socializing with friends to do his job. We had another guy ask only me if I wanted another beer and completely ignored my husband even though his beer was 3/4 gone. The guy who gave me another beer was also too busy with personal business to tend to us after he dropped off my drink. We would have loved another round but no one ever came back to check on us, and I had to go to the bar to ask for the check. It was NOT busy so it's mind blowing to be forgotten about. This is one of our favorite breweries in Rio Rancho but after this visit I'm not sure how eager we will be to return. Maybe a refresher course on customer service would help remind the staff that if you can't work and socialize at the same time you should probably just focus on work when you're on the clock.
This was our go-to for many years. But over the last year or so we have experienced an insane drop in quality of service. The first time it happened we thought maybe it was a fluke, so we gave it a second, third, and fourth try. The servers continually are unfriendly, seem annoyed by having to do their job, and take forever to check on you. Sad to say goodbye but time to move on.
