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"The manager was awesome fixing a past error. The food, not so great."
Téléphone: +16049403770
Adresse: 5776 Ladner Trunk Road, Delta, V4K 1X6, Canada
Réservation, Réserver
Ville: Delta
Site Web: https://www.mcdonalds.com/ca/en-ca/restaurant-locator.html
Lundi: 05:00 -22:00
Mardi: 05:00 -22:00
Mercredi: 05:00 -22:00
Jeudi: 05:00 -22:00
Vendredi: 05:00 -22:00
Samedi: 05:00 -22:00
Dimanche: 05:00 -22:00
Plats: 0
Catégories: 5
Avis: 4050
I wish I could give this location zero stars. A man named Adit was incredibly rude and unprofessional. I was served stale food, and it was obvious that it wasn't fresh just by looking at it. When I requested a fresh burger, he refused and told me I would have to pay again. I should not have to pay for food that isn't fresh. He claimed to be the manager and said he could do whatever he wanted. He didn’t act like a staff member but instead like he owned the place. During our argument, he even raised his voice. He clearly has no understanding of customer service.
I placed my order through the kiosk, but it didn't print out a receipt. When I received my food, I asked if everything was included, and I was assured that it was. However, when I got home, I discovered that half of my order was missing. I called the restaurant and was instructed to come back to collect the rest of my order. Unfortunately, the person I spoke with on the phone wasn’t available when I arrived, and the other staff members were not very friendly and didn’t offer any apology for the mix-up. Overall, the service has definitely declined.
The wait is way too long if you go inside and the drive through is always busy too. Inside they have self service kiosks after you use that you'll be among lots of people waiting a long time for your food drinks. Once I finally got my food at home I saw that the $5 large fries I ordered was half full. More like small fries in a large container. I'll never go back to this location again.
Sat in stall #1 for 15 mins after ordering 2 lunch meals at the drive thru for my kids. After that length of time I went back into the restaurant for a refund. Disappointed in the managers on shift and lack of communication. Will dine somewhere else in the future or come back when I have more time to waste parked in stall 1…. Réservez une table maintenant
