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"They made my order wrong, I politely asked them for a correct remake. The food I then received gave me the worst case of food poisoning I’ve ever had in my life. Absolutely under no circumstances should anyone eat here."
Téléphone: +16049419135
Adresse: 2929 Barnet Hwy, Coquitlam, British Columbia V3B 5R5, Canada, V3B5R5
Réservation, Réserver
Ville: Coquitlam
Lundi: 6:00-22:00
Mardi: 6:00-22:00
Mercredi: 6:00-22:00
Jeudi: 6:00-22:00
Vendredi: 6:00-22:00
Samedi: 6:00-22:00
Dimanche: 6:00-22:00
Plats: 3
Catégories: 5
Avis: 46
This is specially for General manager (Mina). I have talked to you multiple times due to very bad management that I faced in your store, but today I wanted to congratulate you with hiring -Pegah-. What amazing customer service she provided to me today. Honestly, this was the best level of service I have ever received in any fast food. I can tell the level of customer service was in a level of a high end luxury dine in restaurants. There was a big mistake that happened at the drive thru by one of your employees and after I got to the payment window, I saw -Pegah- already there to make sure there is nothing to get mistaken, she actively listened and apologized to me for the mistake without me...
McDonald's is consistent in there food. I don't shop here much but I love the cheeseburgers and fries with no salt. Staff are always friendly and fast at the drive thru window. Prices are reasonable. Great place to take the family for a quick bit to eat. Great place for the seniors to come and have coffee and socialize. They have Wheelchair accessible seating. Wheelchair accessible washrooms and parking. This location is open 24 hours. Usually both drive thru lanes are open. You can order online via Skip the Dishes. Tables outside as well also wheelchair seating and accessible. Enjoy!
I understand that in today's world of technology and automation, it can be difficult for people to perform simple tasks such as taking orders correctly. Twice now, I have ordered a double Big Mac with the middle bun removed, and both times I was charged for a double Big Mac but given a regular Big Mac with the middle bun removed. It seems that the staff at this restaurant lack attention to detail and the ability to properly input orders. I will not be returning here again. I am giving this restaurant one star only because the staff is still polite and friendly.
There were no fries in both of the Happy Meals, and the Double Filet was flattened and hard with cold rubbery cheese. The straws were broken and there was no spoon for the Mcflurry. Despite asking for ketchup, only vinegar was provided. Without fries, it was clear that the order was not properly filled. I will never order from this restaurant again. They should be ashamed of serving such old and unappetizing food. The young kids were upset about not having fries or a straw, and there was only one spoon provided. Absolutely disappointing. Réservez une table maintenant
Whenever you dine in, there are no problems. You get what you expect. Except for when you are in a rush and go through the drive through, you sometimes get your order mixed up. Normally I would catch it but there are times when I just take the order I get and go without checking. Not once or twice have I been given the wrong order and go home to see the surprise but it's actually quite frequent. Overall, they should be checking the license plate they write on the receipt with the person's car on delivery.
Today, I went through the Drive Thru to order breakfast. I ordered 4 breakfast sandwiches, 2 hash browns, and 2 coffees. The receipt showed my order correctly, but when I got home, one breakfast sandwich was missing. I called the restaurant 4 times, but nobody answered and there was no option to leave a message. I'm sure it was just an oversight, but try explaining that to a hungry kid! Unfortunately, I couldn't even reach the manager because they don't answer their phones or have a voicemail.
Good drive-thru service at this location this morning. I had issues with my app order code and was inadvertently holding up the line. The gentleman at the window was patient and professional in how he helped me, managing to track down the order successfully. The lady who delivered to my car window did so with a smile. They were very helpful in figuring it out, just wanted to say thanks!
