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"We did a large order, they replaced 4 milkshakes with 2 bottles of water. Not even similar to milkshakes and no phone call to let us know? Missing food from the order and was stone cold. Bear in mind this was an £85 order, when we called to complain they advised us to just go through Just eat. Not helpful."
Téléphone: +441244823950,+441244831638
Adresse: United Kingdom, CH5 1TP, Flintshire
Ville: Flintshire
Site Web: https://mcdonalds.co.uk
Lundi: 07:00-22:00
Mardi: 07:00-22:00
Mercredi: 07:00-22:00
Jeudi: 07:00-22:00
Vendredi: 07:00-22:00
Samedi: 07:00-22:00
Dimanche: 09:30-16:00
Plats: 0
Commodités: 7
Catégories: 5
Avis: 1736
I am currently in Macdonalds writting this review. I don t normally leave reviews, but I am appalled by the way the manager on duty has dealt with this situation. So,i ordered my meal and as usual i didn t receive a receipt as the paper is always off!!!! Number 74 is called, few seconds later 78. I went to the counter when 78 was called and realised it wasn t my order. Mine was 74, but because i had no receipt i didn t remember well. Anyway it was a matter of a few seconds before my actual order was called, but still my fries were ice cold. I am not paying to receive cold fries, so i asked for a hot portion of fries, however the manager put the blame on me in front of everyone that my number was called ages ago when in fact was a matter of only few seconds. It has been more than 5 min now and my fries are still warm. I am sorry but this is unacceptable for a portion of fries to be screamed at and put the blame on. This is not good customer service at all and definitely not good management!!!Maybe she should be told and more customer service trainning to be given.
Awful. I ordered off of the app because I’m ill atm and my and my sinlings wanted something nice for the week. The food came and there was two items missing. I rung mcdonalds and explained to them that the items weren’t there and that I wanted the food. They said once its given to the courier its not their problem. And then hung up on me, twice!! The second time I rang I tried explaining again that I wanted the food I asked for so me and my sibling had enough food to eat for the night. And again was hung up on. Disgusting service from the workers at mcdonalds. I am appalled that they would treat someone like this when I just wanted to make sure I got what I paid for and so my siblings could eat. Will never be going there again. Absolutely horrible
Came here to get me and my boyfriend some tea. We ordered 2 Big Mac meals with 2 drinks. I saw one of the staff members using a dirty cup to fill my milkshake up and then went they were getting the Diet Coke they picked one up that had been there for ages instead of making a fresh one. I informed the worker that the Diet Coke was very warm and it was flat and asked her to get me a new one. She then snatched it and went this one 's colder . The worker was so rude, did not offer me any sauces or napkins with my meal and she just walked off when I tried to ask for some. While I was waiting for my order, I saw a maccies worker taking his cap off and shaking his hair infront of the fries
I should have learned from previous experience of This place. Useless if you can’t EVER get an order correct what hope do you have in life? Might sound a bit harsh but lack of fries, which now means I have to share with my daughter makes me really angry. It’s really not that hard, and just to add insult to injury my coke is flat. Waste of money
We did a large order, they replaced 4 milkshakes with 2 bottles of water. Not even similar to milkshakes and no phone call to let us know? Missing food from the order and was stone cold. Bear in mind this was an £85 order, when we called to complain they advised us to just go through Just eat. Not helpful.
