The drive-thru experience at this restaurant was very chaotic. Initially, the employee at the first window did not take my order correctly, resulting in my sauce spilling all over my clothes and jacket. After going through the drive-thru again to address the issue, my second order was also incorrect. When I was trying to discuss the problem, a more senior staff member rudely yanked the food out of my hands. Despite multiple attempts to get my order right, it was still incorrect. Upon going inside to address the situation, I was met with resistance from the staff who claimed they had already fixed my order. However, upon inspection, it was still incorrect. After explaining that I was a local...
Today, I received five-star service from the gentleman at the counter. Unfortunately, I did not catch his name. It was around noon on Tuesday, May 23, 2023. He was exceptionally kind. It is always nice to encounter counter staff who excel at their job. The food was rated 4.5 out of 5 stars. The service and food were superior to the McDonald's near my location on Rosehill and Tomball Main Street. The Hempstead McDonald's is definitely the better choice!
Went inside to use the restroom and order. The restroom was very clean and nice. The inside of the restaurant was new and bright. The staff was very quick and left me with a smile. I don’t often go to McDonald’s, but this location was very, very nice.
They always do such a great job at this location when we visit. Order has never been incorrect, food is always hot, the workers are friendly. I couldn’t ask for more when going out for fast food. Thank y’all for working so hard!
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The lady with curly hair and piercings was terrible, pretty sure she was the manager. She disrespected my mother, showed no eye contact laughed at her and showed attitude about a “complicated order”.
They use to be really good about making orders now they are horrible. They have gotten my order wrong 3 times in the last week and I hate when it’s wrong in the morning because I can’t leave work!
This is probably the nicest McDonalds I have ever been in. Clean, modern, friendly. I don’t know why I was so surprised a place this nice was in Hempstead but it’s a nice change! Highly recommend!
I ordered 20piece nuggets and they only gave me 15… I also ordered large fries and they came half way… that’s not large that’s small…NEVER ORDERING FROM THERE. WORST RESTAURANT.
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I enjoy visiting this restaurant in the mornings to mingle with the community. The servers are always kind, friendly, and attentive.
My favorite fries n my Hunny Bunny n piggy great grands loves the nuggets
