Mellow Mushroom Foley

Can it get any worse?! How do you accidentally serve a steak calzone to a vegetarian customer, when the customer clearly states 'veggie calzone ' to the server, and they serve a 'veggie calzone ' according to the receipt, but added steak to it, and actually add a $4 charge for the steak addition to the 'veggie calzone '? We searched out this place, as we were driving through the area, and specifically chose it because I am a vegetarian and 'veggie calzone ' was on the menu, online. We 've never been to a Mellow Mushroom before. So I order my 'veggie calzone. I actually ate half of it, believing this business would actually serve what I ordered. Planned to take the other half home. I thought the dark bits were parts of mushrooms, as it is a veggie calzone, and we are at the Mellow Mushroom. When the bill came, there was the veggie calzone, but there was an extra $4 charge for steak being added!!!!! WAIT.... WHAT???!!! And were informed that those dark parts were not mushrooms, but steak!! YOU INCOMPETENT IDIOTS! You just served a steak calzone to an unsuspecting, trusting customer who is a vegetarian!! The explanation given was that somebody must have hit the wrong button. Mellow Mushroom, to you have any understanding of how mistakes in the kitchen, or order taking, can affect a customer? We will NEVER go to another Mellow Mushroom. I haven 't had any steak in decades. That is my choice. I don 't need some awful business making the decision to have steak again for me. And then try and charge me for it!!

• Utile
• Pas utile
• Répondre

First time to a Mellow Mushroom, I wasn't expecting too much. I met up with a friend for lunch and got a salad and was pleasantly surprised. My friend got a small pizza and said it was really good. The wait staff was also super attentive and friendly, and consistently refilling our waters despite me and my friend lingering for a bit after our meal was finished.

• Utile
• Pas utile
• Répondre

This place is great!!! I understand the frustration of not getting what you ordered but to call someone/anyone an INCOMPETENT IDIOT...is a bit much. Keep up the good work my shrooms. Looking forward to visiting again.

• Utile
• Pas utile
• Répondre

Truly the yummiest pizza.. for 30 yrs i have eaten there it has been consistently wonderful..Its still soooooo good

• Utile
• Pas utile
• Répondre

The best pizza! Service was good. Love this place!

• Utile
• Pas utile
• Répondre