Mold Elm Kebab Pizza

Always used Elm kebab, the food is normally faultless and the service friendly. That was until last night, now given the current issues with the virus I expected it to be busy and an hour wait seemed reasonable. After 1.5 hours and no sign of...food I decided to call for an update, I was told it would be an additional 30 minutes as they were busy. Again I was prepared to wait but then had a message from just eat saying it would be with me in 10 minutes. After over 2 hours (from original ordering time) I decided to call again, this time instead of getting and update I received a full blown rant from the man on the phone telling me he had washed his hands 25 times and I was now barred from ord...

• Utile
• Pas utile
• Répondre

Very, very poor. Placed an order via JustEat at 7:15pm for a 8:20pm delivery. Given the current situation they’re going to be busy so gave it till 8:45pm before chasing it up. Said that they hadn’t made it yet but it’ll be 30 mins. Called...again at 9:45pm and was told that they’ll start to cook it now, cancelled the order and requested refund. They said I’d have to do it via JustEat. I did that and the takeaway have refused my request for a refund. They have taken money for a service they have not given. Will be taking this further. They also set the status do the order as “delivered” meaning they are also misleading JustEat with their order completion. Don’t use this place.

• Utile
• Pas utile
• Répondre

Absolutely shocking treatment and a negative representation of the establishment. It's the customers fault that they did the order wrong (server was too busy talking with other staff) and gave abuse when I phoned to say half the order was missing and what was done, was done incorrectly. Only gave 1 star as I had to in order to do the review

• Utile
• Pas utile
• Répondre

Order was hour late when phoned they said would send free pop didn’t happen When delivered meat was cold but some was hot it was a mixed kebab so eat the hot , phoned bk and they said to come round I did they offered...me £2 for a £8.20 meal so I left

• Utile
• Pas utile
• Répondre

it came 1 hour and 20 minutes too late my £7.20 huh keebab not worth the money and his overcooked dry and hardly burned any salatbox half empty when I called to ask where my eating was she hanging the phone on me. Order...after 6 o'clock receive 8.30

• Utile
• Pas utile
• Répondre

Ordered food from 4 people over the weekend. It was that bad even the dog refused to eat it. Absolutely horrendous. Never again. food was that bad I am calling food hygiene standards before someone ends up very sick.

• Utile
• Pas utile
• Répondre

I got two chicken raps and a cheese burger and chips and it was beautiful the burger and the chicken were so succulent and the chips were excellent also the salad was so fresh A1 Elm

• Utile
• Pas utile
• Répondre

I have using Elm kebab for 3 years now,and get them to deliver, I've never had a problem with them. There food is excellent and certainly the cheapest around. Winer Winner!

• Utile
• Pas utile
• Répondre

Food was not on time! Normal pretty good but tonight was cold and late! Really annoyed will be going elsewhere!

• Utile
• Pas utile
• Répondre

food was greasy cold soggy, had a piece of hair in my kebab. DO NOT WASTE YOUR MONEY

• Utile
• Pas utile
• Répondre