Il se peut que vous soyez redirigé
"The pastries are great but the nastiest customer service I have experienced. One lady behind the counter is nasty , rude and unhelpful. Shame losing customers due to her inability to just be welcoming and nice."
Téléphone: +19738818003
Adresse: 1050 Main St, Paterson I-07503-2212, United States
Ville: Paterson
Site Web: https://m.facebook.com/Nablussweets/
Lundi: 11:00-23:00
Mardi: 11:00-23:00
Mercredi: 11:00-23:00
Jeudi: 11:00-23:00
Vendredi: 11:00-23:00
Samedi: 11:00-23:00
Dimanche: 11:00-23:00
Plats: 12
Commodités: 7
Catégories: 5
Avis: 1855
I had a disappointing experience at this establishment and feel compelled to share my feedback. The lady working at the counter was extremely unpleasant and lacked basic manners. We placed a sizable order and were provided with a large tray, for which we had to put down a $50 deposit. When I went to pick up the order, I politely asked for two small disposable trays, as I intended to transfer any leftovers from their tray to the disposables and return the store tray as agreed upon. However, the lady refused to provide me with the disposable trays, despite my explanation of the situation. I requested to speak with the manager, but she claimed he was busy, and I didn't want to cause a scene, considering it was an engagement party and time was limited. To add to the frustration, the cash register stopped working, and when the owner or manager finally arrived, I had to argue with him to get just one disposable tray instead of the two I had initially asked for. I was even forced to inquire about nearby dollar stores to purchase additional trays. It was disheartening to spend over $250 on our order and be denied such a simple request, especially when it would have cost them just a couple of dollars. I strongly believe that the lady at the counter is not suited for customer service and should be assigned to other tasks within the establishment. Her lack of manners and unfriendly demeanor made the overall experience deeply unsatisfying. I hope this feedback serves as a valuable suggestion for improvement, as it's crucial for businesses to maintain a courteous and customer-friendly environment to retain loyal patrons.
Looking at the Google reviews I dropped in Nablus sweets .. shop was kinda empty when I went and I didn't know where to order because there were some people on the left line and some on the right . Service was pathetic ! I went right side to order and I was asked to wait . The lady was really grumpy ! As if I know the names of all sweets , she also didn't want to help. Then a group of people come in , starts talking in Arabic and the lady starts helping them !!!! Not knowing Arabic and we feel treated different !!!! I asked the lady what the name of sweet in the pan is and she starts complaining to her co assistant in Arabic that I didn't know the name and keeps shaking her head ! How would I know ?? Then another lady told its khunafa and asked to pack that . I would have given 5/5 if not for the service and treatment in the store.. Sweets were really good z baklava was awesome . Khunafa was good too .. was a bit expensive though. Spent about 40$ for a pound of mix sweets and khunafa . Will probably not go this place again just because of the service ! Average experience overall ..
If you're craving sweets, then Nablus is your spot. Their goodies are baked daily. We got couple orders of Kunafa. crunchy buttery dessert from shredded pastry layers and creamy soft milk pudding). I took one bite and that was enough for me. The kunafa were delicious though. All the goodies were nicely displayed and they had plenty of varieties of items. I also grabbed a piece of bakhlava which had pista pasted on it. Can't remember what was the actual name of the dessert. The ambiance is nice and chill. I saw stairs at one corner, so am assuming they have an upstairs sit down area also. Parking can be a hassle as the shop is located on the Main Street. U can find parking in the neighborhoods adjacent
We got the knafe and rice putting and one nut Mamoul. I think this is the best knafe I've had so far in New York and New Jersey area. I didn't really like the rice pudding, everyone make it different and I perfer rose water rice pudding, this one tasted very vanilla. As far as the mamoul, it was the best I've had, I liked how thin the nuts were crushed and blended. Very good service, it was fast. The restaurant was very clean and big, there is also a prayer area upstairs which is nice. I love this place and will forever drive from New York City to Patterson for their knafe and sweets.
