Joined the queue at 1915 virtually, as directed by a member of staff, having first been directed all around Winter Garden by security. Notable that the eat in queue markers face against the shopping centre's one-way system, causing customers to unnecessarily have face-to-face contact with others. Initial estimate was 22-32 minutes. The app has changed the wait time between 16-26 minutes to 25-35 minutes randomly. At 2000, after 45 minutes of waiting, the app shows 12-22 minutes still to wait. However, the staff member's tablet gave an initial wait time of 1 hour 2 minutes, and currently shows 12 minutes until that time is reached. Nowhere to wait in the shopping centre. Cannot loiter in shop...
I went to this restaurant this morning with my wife to celebrate my son's 10th birthday. To start off, the cutlery we were given was dirty and we had to clean it ourselves with napkins. This made us wonder if the crockery was also not clean before our food was served on it. Additionally, the diet cokes we ordered did not taste like diet coke at all and had a terrible cardboard taste. We had to return them and get a different drink that none of us enjoyed. Furthermore, the bread rolls served as garlic bread and for our burgers were clearly several days old and almost inedible. We had to leave the stale edges. This completely ruined our meal and the birthday celebration for our son. All three...
Unfortunately, after reading the company website stating their discount for emergency services staff, by using a non photographic NHS ID as well as a drivers licence, the staff there (Giovanni I believe the name was) refused to allow this and would only a NHS photographic ID badge. This is rather fustrating, that the conditions are not consistent between the company website and the staff that work there, nor other chains of the restaurant as I have used the above identification at a nearby Nandos and received the discount. Next time, it will probabaly be a case of going to a different restaurant as it just ruins part of the experience.
My daughters ordered takeout for the family. After returning home an hour later, we realized that the restaurant had forgotten to include the chicken in our order. We had all the sides and sauces, but no chicken. Despite trying to call, we received no answer. We had to make another hour-long trip to the restaurant to get a refund. We spent nearly £50 on just sides and sauces. We should have stuck with our local takeout and not bothered with this. Nando's, you did not impress us. It ruined our Saturday night. We will never be ordering from there again.
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Shocking just shocking. Completely unorganised 1st team member told us one set of guidance on ordering, then another told us different and then finally the manager came over. Tables around us getting food and drinks before us after sitting down before then. Cutlery wasn’t clean, glasses were dirty. Starters came out and food was ok, but then took almost 20mins to clear them and we then had to chase our main food which we waited even longer for. 1st Nando’s this year, giving this one a miss in future.
After living in the UK, my partner and I have grown to love Nando's. Whenever we visit, we make sure to have a meal at Nando's. During our recent trip, we dined at Nando's at Bluewater. The food was delicious, the service was fast, and the prices were reasonable. The chicken we had was moist and flavorful. We highly recommend dining at Nando's!
I ate in Nando’s, Bluewater in October 2020, I was very disappointed as when the food came, the Chicken was dry and the garlic bread was soggy. Also, my food did not come with any cutlery meaning I had to wait about 10 mins to get some and my food was cold by the time I could get cutlery.
Taken my Son to Nando's Bluewater, For his Birthday two Weeks ago, Food was Terrible Chips half cooked Chicken was dry!! No reply to my emails, Waste of fifty pounds.
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Hallumi was amazing! Food all came quickly and didn't have to queue to get in. Staff were lovely too. Wasn't a fan of the ordering app though.
Was at Bluewater on Sunday and went to nandos. Food was undercooked, chicken was practically still alive and staff not willing to help.
