Nesta Cafe - Réserver une table

After being regular customers here it saddens me the terrible service received today. First of all the young lady at the till.. lovely, polite and apologetic. The man in the kitchen however, rude, unhelpful and didn’t even have the courage to look in my direction. My 2 year old has several severe allergies and could only eat one thing on the menu, egg and chips which is fine. However as parents know toddlers can be fussy creatures and won’t eat the white part.. all I asked was you to whip the egg in the pan instead of fry it.. I didn’t ask for extra egg or milk (as he can’t eat it) to be used, literally stir it around abit. I’m not sure if your culinary skills aren’t up to this maybe but I’m guessing you just don’t care as you just shrugged when asked if you’d do it by the waitress. Four times we asked and you couldn’t make the effort for a little one to get lunch. Luckily for us we walked around to muffin break who made him something from scratch and couldn’t of been more helpful. You’ve lost a family of 6 regular customers because of your terrible attitude.

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I was sat with my young family enjoying a meal to alleviate the kids boredom from shopping, when one of older members of staff (Roxy I think) shouted at a young member of staff in front of customers. This was humiliating for the young girl and a clear case of bullying in the workplace! I am so disappointed my children had to witness this behaviour and I strongly recommend staff training to incorporate bullying and discrimination. I also would like to say well done to Holly for not walking out. In a customer orientated environment, people skills are key, not only with customer but staff. I hope this matter will get investigated and the appropriate actions taken

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I had cheese on toast had veggie breakfast as burgers instead of sausage or bacon . The cheese on toast was done in microwave so disappointing made toast seem stale. Coffee is excellent. More staff than customers. Not seen a staff member sanitize yet after customer leaves.

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Pie and chips rubbish the pie was well the pastry of the pie was hard uneatable not much filling. Everybody cancook a goodchip not at nestas under cooked . Ill never eat thier again when i complained nobody cared so this is my review and i dont care either

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First time in here ordered pie and chips and plaice and chips fast service food was a bit dry but overall edible would like to try other meals in the future.

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