I was very disappointed with the customer service at the restaurant in Dobcross and will not be going back. My friend and I are regulars at this restaurant because we live and work nearby. I usually visit on Mondays with my mum for lunch, and my friend comes in 2 or 3 times a week. We stopped by after work to buy a large amount of flowers for an event. It was just before 4 o'clock and we wanted to grab a drink first. When we went to the cafe, there were about 8 people in line ahead of us. The man working there told just the two of us that they were closed. What about the other customers who were still waiting to order? They were not turned away. We only wanted a soft drink. We asked at the r...
Went for lunch on Saturday afternoon. Arrived at about 1.15 and queued ages as only 1 girl serving whilst a lot of the other staff had their lunch in the cafe whist customers were waiting. Used to be a nice cafe but not anymore. Floor dirty with bits of food. We ordered quiche and jacket potatoes but the jacket potatoes were awful. Obviously been cooked beforehand and left standing for I don’t know how many days. The potatoes were cold and we sent them back and they brought the same potatoes back out and had just microwaved them. The potato inside were hard. The worst jacket potato I have ever had. Staff are sullen and seem like they can’t be bothered. Need to get their act together avoid th...
The eating area floor was absolutely filthy with food debris everywhere and the tables were littered with past customers crockery. Two members of the kitchen staff were seen idly chatting to friends and one with her hands in her pockets. Therefore, there was absolutely no excuse for the dirty eating environment. Also my partner who ordered the food had to remind the staff member that she hadn’t been given her change from the food that she had ordered. Most definitely they need to get their act together and someone needs to take charge. Overall a very disappointing and unpleasant eating experience
I went to new bank and the floor was really dirty. The fish sandwich fish was really bad and had salad inside. The staff took my sisters cardigan with the food to. The boys toilet is clogged and really dirty. If you go at lunchtime, then some tables are only closed of because they close at 4 o clock. The line for the cakes was really long and they only had 3 staff. Just straight up disappointing.My mum payed 10 pounds for a plant burger and frozen chips. The chips and bread were disgusting in her words.
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Just visited with my daughter and grandson for a walk round then coffee and a cake. The garden centre itself is very well stocked but the cafe service and cakes were terrible . We had 3 cakes and 2 were very dry and were definitely not fresh and the cheese cakes was very soggy . The young woman behind the counter were chatting to themselves and no eye contact or interaction with us at all . On the way out 3 women behind the shop counter didn't even look up when we smiled and said goodbye .
This was the worst experience I have ever had in a cafe! The staff were unprofessional and rude. The cheese pie was soggy and it seemed like the crust had been microwaved, as it was rock hard. The jacket potato appeared to be days old and was dry when warmed up. I was even given a dirty glass for my cold drink, which I returned, but the woman did not acknowledge me or apologize. The food and service were disgraceful.
I'm afraid i have to leave a negative review, the lady who i presume may be a manager told me not to use the gate to collect my order of bark chippings, previously when collecting a large amount i was told to reverse in through the gate, her attitude towards me was very arrogant and rude and disrespectful and Iwas quite upset by her.
Been here a few times and the staff are okay but the food has gotten a lot worse. I was promised a generous salad and got a ball of dried up mush with no dressing, not even a tomato. Very expensive at £7.25 for a baked spud. Coffee tastes like it 's out of a vending machine. Would not recommend.
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I spent £35 on 3 lunches today at this restaurant. It was my first time trying their food and I will not be coming back. The quality of the food did not justify the price. On the bright side, the cheese pie had a great crust that could double as a doorstop!
We have been a few times and not been disappointed with the food it’s always good and freshly prepared, staff are pleasant we will be returning soon.
