We will never be ordering catering from here ever again !!!! We had ordered a large amount of food for a family gathering to be picked up two days after we had placed the order. We were shocked to find them calling us back mere hours before we were scheduled to pick up the order, to tell us that they were not able to process the payment. We were left stranded without food for this event and had to scramble before the party was to begin. They also insisted that, while it was visible on our bank statement, that we should still pay them for the food again when we arrived to pick up the food. HORRIBLE service and HORRIBLE planning !!!
The food is decent. However, due to a change shortage, they tend to round up and won't provide you with change. It seems they might be struggling with tips or are just open about not giving exact change. For this reason, I recommend using credit instead of cash if you decide to eat here. The portions are average, and while they might pre-cook some items, it seems that most dishes are made to order, so be prepared for a bit of a wait. I've visited several times, but nothing has really impressed me, which is why I'm giving it a 3-star rating.
The food is decent, but they forgot to include any sauces! Who wants dry chicken katsu? It’s also frustrating that the restaurant doesn’t allow any special instructions or notes through DoorDash. For around $15 a plate, you'd at least expect some sauces or hot sauce. Even Flame Broiler includes sauces automatically! I'm really disappointed.
I chose this restaurant mainly because it's convenient for charging my car nearby. I tried the mini chicken and the spam musubi, both of which were delicious. I think I might stick with the musubi next time since it comes with two pieces per order. The prices are quite reasonable, but the staff could be a little friendlier.
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Food is good however they didn’t send any sauces!! Who wants dry chicken katsu?! The restaurant leaves no options to add notes or special instructions through door dash at the very least you’d expect some sauces hot sauce for approx $15 a plate. Even flame broiler automatically sends you sauces! Disappointed.
The spam musubi had an excess of rice, while the beef and rice plate lacked adequate rice. Quite the contrast! However, the beef was very tender and flavorful. My son mentioned that the katsu chicken was tasty, though it was a bit greasy.
We had a great experience during our visit! The food was excellent, the restaurant was clean, and the service was friendly and quick. I recommend ordering ahead using Ono's app. Overall, I’d rate the food a perfect 5 out of 5!
The tables and the floor are dirty. We told the cashier that tables were dirty and she gave us a napkin to clean it. Terrible.Food: 4/5
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Kiana was very nice and helpful. Amazing customer service and the food was well servedFood: 5/5
Food is great here.. order on app to get faster serviceFood: 5/5
