Outback Steakhouse West Springfield

So I ordered my food to go and it came all messed up my Steak wasn't cooked properly and my fries where not loaded as requested. However I called and complained and they where more than nice, they understood and treated me with the best customer service which made me not be as mad and cranky. The Manager Arielle was super polite and offered to help me by giving me gift card for there mistake. She understood and gave me the best customer service with out being rude. You can clearly tell how hard working she is and how good she treats her customers. I'm surely going to keep going to this restaurant because sometimes its not even about the food which is important as well, but she gave me the be...

• Utile
• Pas utile
• Répondre

The service was excellent thanks to Kali and Erika. If it wasn't for them, I would give this rating 1/5. The food took a long time to reach us, and our steak was cooked completely differently than what was fed in. Again, I could not say more about the service we received that it was more than worth our dinner. She's the best.

• Utile
• Pas utile
• Répondre

We started eating before I remembered taking photos. They had steaks here and they're always good. Tonight, I just wanted wings and salads. I wasn't disappointed. Wings were very delicious and the chicken sandwich and chili of my friend were delicious (yes I have a taste to haha).

• Utile
• Pas utile
• Répondre

Our waitress, Kali, was fabulous. The food tasted great and came as ordered mooing. Plenty of parking; Interior dining areas were clean. The service was quite fast, about an hour from the arrival to leave 2 people, and no waiting list. The bathroom was also clean.

• Utile
• Pas utile
• Répondre

Great place. Food was incredible and service excellent! We know the steaks are the best so we had to try the burgers. Blows off all the dedicated burger businesses! Great burger one of the best.

• Utile
• Pas utile
• Répondre