On Tuesday morning at 8:30 AM, I arrived at Whole Foods in Paramus and waited outside for the store to open at 9 AM. I am nine months pregnant and have diabetes. When I reached the door, a woman there informed me that I could enter early due to my pregnancy. I was grateful and also mentioned that I have diabetes, to which she replied that the early entry policy applies to those with diabetes, as well as the immune-compromised and elderly. I thanked her and went shopping.
On my way home, I called Whole Foods to confirm this information, and they assured me that I could enter early because of my diabetes. The next morning, I arrived at the store at 7:30 AM to wait in line for an 8 AM entry. W...
Contacting customer service turned out to be a complete waste of time. The representative, John, from the West Coast office seemed confused about why I had reached out to them and was unsure how to help resolve my issue. I suggested that he check the Yelp review, but he told me he didn't have access to it. Instead, I read the review to him, and his response was, "I guess I can file a report, if you want." Initially, I thought my poor customer service experience was unique to the Paramus location, but after calling the home office, I realized I was mistaken. It's disappointing to see a brand I once held in such high esteem take advantage of its customers due to their overwhelming popularity....
Since Amazon acquired Whole Foods, the store has unfortunately declined. It used to be the best place to shop, but now it feels below par. Most of the employees (though not all) rarely smile and often avoid making eye contact when you ask them questions. They frequently run out of stock on various items. While they claim to have lowered prices on produce, many items have actually seen price increases since the takeover. Additionally, the quality of both the produce and meat seems to have decreased significantly.
This restaurant offers excellent quality and a fantastic selection. The only reason I didn't give it a five-star rating is the pricing. The prepared foods are outstanding. However, this location is better suited for picking up prepared foods rather than traditional grocery shopping since it's located inside a mall, making it a bit inconvenient for food shopping.
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Fantastic place to get grocery. Great healthy organic fair trade options at reasonable prices especially for Amazon prime members and with PRIME NOW everything gets delivered within the hour (2 Max but that is the absolute Max) right outside the door beautifully packed in paper bags and ice creams in secure cold storage packing. What's not to love?
I decided to try their apples, and I really regret it! There were two large brown spots inside the apple, even though the outside looked fine. Given how much I paid for the Honeycrisps, I am extremely disappointed and disgusted. I just bought these a day ago!
It might significantly improve the experience if the staff responsible for monitoring the entrances and exits focused on their duties instead of being distracted by their phones.
Good communication • Fair prices
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Good communication • Fair prices
A wonderful place to go to
