Il se peut que vous soyez redirigé
"The sandwich was burnt and not edible. The drink was ½ full"
Téléphone: +16504030110
Adresse: 1020 Park Pl, San Mateo, United States
Réservation, Réserver
Ville: San Mateo
Lundi: 05:00-18:05
Mardi: 05:00-18:05
Mercredi: 05:00-18:05
Jeudi: 05:00-18:05
Vendredi: 05:00-18:05
Samedi: 06:00-18:05
Dimanche: 06:00-17:05
Plats: 10
Catégories: 5
Avis: 2905
For the record I am a long time lover of Peet?s. I went into this Peet?s in San Mateo and ended up having to wait between five and 10 minutes for them to clear the orders ahead of me and, I guess, deal with their online orders. When it was finally my turn i ordered a coffee and asked the clerk if she would comp me a shot of espresso for my troubles. To which she responded, Twice, that she could not do that. I told her that if she couldn?t take care of a customer then I was going to walk and she just looked me in the eye and repeated, I can?t do that. So I left. Too bad, I won?t be coming back to this Pete?s, I don?t like the way they treat their customers.
We?ve been Peet?s customers for years but this is really it. Every weekend we order coffee with pastry. The app says the wait time is 20 min. Okay. But it consistently takes them 40 min and more to just heat up the pastry. They move very slow, chat nonstop and pay no attention to their customers. At the end, it?s been so many times when we got cold coffee, no pastry, and crying baby because he was completely bored by waiting. This is the worst service ever! We did like Peet?s coffee but the Starbucks across the street is our go-to now because they are excellent in their speed and customer service. So so sad about Peet?s.
Coffee great. Customer service terrible! Employees talk behind counter for minutes, totally ignoring the line. When you finally get to the register, the associate was very rude, took the order, and never said thank you. Peet is rolling over in the grave???? Réservez une table maintenant
