Penn Station East Coast Subs

I took my money for two medium-sized cheeses and then told my wife and I we never paid. the excuse was understated and more, but we saw how the employee gave our food to another person. my wife mentioned it and was told not to worry. then said we didn't pay. another employee offered to help with a refund after a manager showed up and after cooking. ridiculous service and very dissatisfied and disappointing. wait after an hour and two other customers complain in our defense, I never eat again at a penn station. we will certainly present formal complaints. do not accept this type of service. my wife has managed a penn station in the past and I have a subway. that is unacceptable.

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we had 1 piece of meat in our sandwiches and the fries were cold. how are cold when they make them when ordering people, very disappointed at this place. This is the second time that we did not have such good eating. will not be back! smh

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Friendly staff, but needs more people on hand to work. Looks like a little under staffed. Got good food and the fresh cut fries are always good.

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Very friendly staff. Everything was great and the fries were well done as we asked! Keep up the good work!

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Always knows my order when I walk in . friendly service

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