On the 23/07/2023 I had attended a function at Penshurst RSL. All the staff were really nice even with how busy and hectic the environment was. However, there was a manager on duty I believe named ' 'William ' ' which had ultimately led to me leaving the RSL in disgust due to his unprofessionalism. There was a situation where the young lady bartender was explaining to a couple of kids that had approached the bar that she could not serve them drinks, stating that they needed their parents to come up to the bar. I believe William thought she might have been serving the kids drinks and immidiately started lashing out and screaming at both the young lady and kids in an extremely volitile and dem...
The front desk staff are nice, but the bistro....don 't get me started. They have an Australian and an Asian menu; I have tried both. Unfortunately, they cannot cook Aussie food that well, but the Chinese is pretty good. The bistro staff are also SUPER tight handing out salt/pepper or other extra condiments, and they charge for takeaway containers if you can 't finish the meal. My most recent visit, they got my order wrong and added something I 'm allergic to that I requested not to have. They put it in anyway, and when I said something the lady says we 'll just have the chef pick it out . Sorry, but that 's not how allergies work. Pretty poor service.
We got 2 pieces of cake. We normally half each. They said it's extra $1 for ice cream which was fine. HOWEVER 1 small scoop is not okay! We paid $20 for 2 pieces of cake with small scoop of ice cream. Also the service was dreadful. I approached the area unsure where to order and staff ignored me so I assumed they were part of the bistro where the kitchen is closed for the gap time. I went back to the front to ask if we could order anything such as cake and coffee. She said yes and that there were workers there. We went back and the staff were so sour. As in very grumpy and inconvenience by us being there. It was a mistake in attending this place.
I am not affiliated with the Red Cross. Today we attended a fund raising function for the Red Cross in the Auditorium. The afternoon tea was lacking content and presentation and a refund should be given to the Red Cross. The Red Cross is a humanitarian organisation and for the Club to charge room hire for a less than satisfactory room is inexcusable. In spite of the poor venue and the inedible afternoon tea we can only hope that the St George Branch have made something to enable them to continue their path to help humanity. The reception staff are excellent.
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It’s my third time in this RSL when ever I come this place a good place to hang out but today I had good customer service very helpful lady very understanding and friendly Rany thanks for your service and your kindness make to me come back thanks everyone should come this place
I’m giving 1star due to the rudeness and lack of manners at the Bistro staff, especially the lady behind the cashier. If this is the way she treat our elders and veterans, oh dear. Hope RSL management do something about and follow up.
Honestly, doesn't even deserve 1 star. Would give 0/5 if it was possible. Extremely poor and rude service. I was shocked at how we were treated. Never going back. Do not go here.
Absolutely amazing service last night from a young girl named Ella. I come here often and have never had service as good as this. I could not be happier.
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Food was nice, but expensive for a club! Not much atmosphere. Won't be rushing back any time soon.
Nice place to hang out. Special discounts for members.
