Good afternoon, I am writing to express my profound disappointment regarding a recent experience at your Frankmuntegg-Pilatus Kulm gondola ride, specifically concerning the transfer process between the gondola and the aerial cable car. What should have been a seamless transition unfortunately became a source of significant distress due to a lack of clear guidance and the unhelpful demeanor of a staff member. During my visit, while attempting to take photographs at the landing area, I became separated from my family. As an international visitor in a foreign country, finding myself disoriented and alone in an unfamiliar environment quickly led to a sense of panic. My family, trying to direct m...
