We booked a last minute trip to Yellowstone and chose The Pines. The cabin was awesome and so were the people at the front desk. That wasn 't it! We forgot a mat that goes in the back of our SUV. We left it outside next to a tree. I called them and they found it and put it in their office. The front desk lady found one of the guys there that was coming down to the Salt Lake area the next week and he said he would drop it off at my house. Very cool. He accidentally forgot to bring it with him. I talked to him and he insisted on shipping it to me at his expense. What a refreshing customer experience. Problems are inevitable, but how they are handled determines how customers feel about a busine...
We had a last-minute stay at The Pines after our motorhome broke down on the way to Yellowstone. The staff was incredibly helpful and accommodating, making sure we had a place to stay despite having an uncertain departure date. The cabin we stayed in was clean, well-kept, and had all the amenities we needed, including five queen beds, a full kitchen, and a grill on the covered porch. The staff checked in with us regularly to ensure we were comfortable. We highly recommend The Pines to anyone exploring the west side of Yellowstone. 5 Stars 5 Stars 5 Stars!!!
Awsome place. I can't say enough good! The pictures do not do it justice! Awsome hot tub for 4. Two queen beds a little chicken counter. Had a electric burner pots pans dishes and a microwave. There was a grill on the covered porchOuc midweek stay was quiet. And we had a corner of the property to ourselves. The cabin let's in very little sound from the access road. We also seen a moose a tenth of a mile from our cabin.I will stay here again.
First and foremost being from the South, the no air conditioning really threw me for a loop. Once windows were open and fans running it was very nice though. The cabin was a little dusty but clean and bedding was comfortable. Only detractors was the ceiling fan not working and the bushes/grass could stand to be trimmed back. I would recommend to anyone though.
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We thoroughly enjoyed our experience at this restaurant. The space was roomy and had great amenities such as a gas fireplace and a jacuzzi on the deck. The location was easy to get to as well. We were able to comfortably accommodate a party of 5. We highly recommend it.
I recently stayed at one of the best cabins I've ever experienced. Everything was perfect - spacious, clean, and conveniently located near the West Yellowstone entrance, only 25 minutes away. I will definitely be returning. The rooms were super comfy and large.
The ribs were excessively dry! We dined here based on a recommendation from The Pines, where we are not staying. Unfortunately, the food was not very good. My steak, cooked medium, was also underwhelming.
Wow! My expectations were surpassed. I was pleasantly surprised to discover that the West Yellowstone Entrance is only a 30-minute drive from the resort. Spring was...
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Poor service , employees are rude to each other they don't really know what's going on there.
This place was a great surprise. Food was good and it's a neat place.
