Pizza Express - Réserver une table

We decided to go for dinner at pizza express Oxted this evening but unsure of what time. I checked the website to see what time they closed and it said 22:30. I called the restaurant to check what was the latest time to place an order for food and they told me 22:15. They said there was no need to book a table as they weren’t busy. We arrived at 21:30 to be greeted by an empty restaurant and all staff staring at us like they’d seen a ghost! A male member of staff then asked “takeaway?” I said “no, I called 20 minutes ago to ask when last orders were and was told 22:15, it is only 21:30” the staff members then all looked at each other shocked and one said “but we’ve cleaned the kitchen!” They spoke amongst themselves for a short time while we stood waiting and then we were told it was fine and to take a seat and they’d get us some food. Obviously this is extremely unwelcoming. I called ahead of time to ensure there was space for us and that we were there in plenty of time to order food so we didn’t get there at the last minute and make everyone wait. We then placed our order quickly. Whilst we were eating our starter, a lady, who Ivan only assume was the manager as she was not wearing uniform, was leant on the counter staring at us while spinning her keys in her hands, she then started wandering around. It was the most unwelcoming experience I have ever had in a restaurant. Perhaps this would have been acceptable if we had arrived 1 minute before they had stopped serving food, however, we checked the time and arrived 45 minutes before they stopped taking orders. This was most unwelcoming, had I not been so tired I would have left and gone elsewhere, but I just wanted to eat dinner and go home. The food was delicious, no problems there. Just the unprofessional welcome of all staff members especially the manager who stood and stared at us while we ate our food which made us feel slightly uncomfortable.

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Called pizza express oxted just before 7pm March 2nd to place an order but no answer. Tried twice e more but still no answer. I can understand it might be busy so I tried the website. After signing in and choosing what to order, tried to pay for it but I got a message that something had gone wrong. I tried again but got the same message. I thought it must be something I did wrong so I signed out and changed my password and tried again but still the same message. I gave up and went somewhere else. Pizza express lost a sale and my conclusion the website is rubbish and I won't be trying anymore.

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We booked for dinner a few weeks ago, we don’t have children but prefer to eat early for personal reasons. We were seated quickly having pre booked, the table was located in the window which is fine for us…. However once we had been given the menus we waited about 20mins to order a drink, if it was busy then we could understand it but there were 3 other tables plus ours. The service (with a different member of waiting staff) did improve and the food was lovely but being the only chain restaurant in Oxted they really need to up their game to be able to compete with the independents.

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We booked here for a pre bonfire evening meal, we used to use here when we lived locally so we thought it was a safe booking. Unfortunately the quality of the food and how much was actually on each meal, it was such a let down.

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Great food and consistently brilliant service! So kind to our toddler with colouring sets to keep him busy.

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