Il se peut que vous soyez redirigé
"dream pizza, good carbonara, correct prices"
Téléphone: +41919220170,+41919220151,+41919664143
Adresse: Via Soave 10, 6900, Lugano, Switzerland
Ville: Lugano
Site Web: https://spaghettipomodoro.ch/
Plats: 25
Commodités: 21
Catégories: 5
Avis: 1227
I have often stopped to eat a pizza with my family even if a couple of the permanent waiters were not the most friendly, the place was saved for the good pizza but I have a child who doesn't like pizza (in general) and for this reason I always ordered him fries and schnitzel. Less than a month ago the chips tasted like calamari and after asking the waiter how it was possible, the chips were horrible, and pointing out that the child is allergic to crustaceans and molluscs I made him leave everything on the plate. I paid the bill in full but I overlooked the matter since the health of my son was more important to me and for this reason I went to complain to the manager who I recognize was available and attentive to the problem presented to him and suggested that I Always specify allergies in advance so that they can pay more attention in the kitchen. Confident and determined to overlook the issue, I went again last week with my family and friends for dinner, it was a Friday evening and the room was not very crowded. When ordering, the same waiter pointed out the allergy and he rudely and without tact replied that they had only one fryer in the kitchen and that the allergy could not be paid attention to, the child was upset and showed a a bit of indecision about what else to order so he wasn't ready to order, he's only 10 years old, but the incredibly hostile waiter told me that I had to hurry and order because he had other people to serve. I felt so mortified and embarrassed that I wanted to leave immediately but I was in company and it seemed unfair towards others but I promised the child that we would never set foot there again. Initially I appreciated the policy of the place which has some waiters who are not very young but I was convinced that greater importance was given to their experience and professionalism but I was wrong, they always proved to be not very patient, especially with children, annoyed and even annoyed. I've overlooked it many times but I think that good food must be accompanied by a pleasant environment where every customer feels welcome.
