Porters Coffee House And Bakery

I come here at least twice a week and have loved everything I have EVER ordered! However being a manager of a breakfast restaurant, I will say the service and the way they handle customer complaints thru the owner is not professional whatsoever. I really debated writing this considering I enjoy the coffee and food so much, but since the owners refuse to get back with me I’ll just share my experience instead! BY ALL MEANS DO NOT SPILL YOUR COFFEE. They will outright refuse to remake it unless you pay $4-6 for whatever drink you ordered. Even if you just left and spilt it on accident, they still don’t care. I thought maybe I could speak with the owner inside (since I’ve met her and she seems nice) and get help. I spoke with someone named Olivia and she just repeated herself on their policy which was absolutely frustrating because she showed no compassion at all! I know this all sounds like first world problems, but how do they expect to gain good rapport with locals if this is how they’re treated?? I’m just baffled and don’t appreciate how the situation was handled especially on the owners part. I see you posting on your social media, but you can’t answer my email? Hopefully you’ll see this review then instead! Please do better as a small business if you want people to stick around. But based on some reviews and how they’re answered I don’t think you do care.

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What a bummer. I went yesterday with my mom, they were out of breakfast sandwiches so we got quiche, they 'warmed ' it and put both pieces in one box even though we said for here . The teenagers working in there were not helpful and told us it 's packed upfront and then we went and found seats easily. My coffee Iced seasonal coffee with oat milk tasted like maple syrup and milk only. The quiche was hard and ice cold in the middle. Dry! We left the $24 order in the trash and went somewhere else. Don 't waste your money like we did.

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I absolutely love the original porters. I would give it 20 stars if I could. We have gone to porters 2 twice now. The service is always amazing. The food however was subpar.The first time my snickerdoodle cookie didn’t have any of the cinnamon sugar on it. It was a plain cookie. The second time they were out of slot of items. They did have scones and muffins. Both were dry and flavorless. The banana muffin was good and the coffee was good. Unfortunately we won’t be going there again. We’ll stick to the original.

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Would’ve liked to give a better rating but today was my first visit and I likely won’t return.The product is good but the service was not. I waited to place an order and seemed as though I was nuisance. I wasn’t acknowledged for a couple minutes, there was no line, and they seemed bothered to be waiting on me.I always try to give my business to local business but that may not happen again.

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One of my favorites!!! Good study spot, catch up with friend spot, or big group stop spot! Coffee is pretty good, and food is hearty. Love the homey atmosphere and seeing the community there!Dietary restrictions: Everything is 100% peanut free, and it's easy to avoid other nuts as well.

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