Potbelly Sandwich Shop

Full disclosure: Never graced the doorstep of a Potbelly Sandwich Shop in my life. Always thought this brand was on the same level as Subway. Welp, after recently trying Potbelly's Cubano...my taste buds are now telling me that Potbelly is slightly more superior. Real talk...the Cubano is actually good! Not exceptional, but good for a fast casual sandwich. Have to give credit where credit's due, Potbelly's Cubano instantly gave me Cuban sandwich vibes...from the perfectly toasted bread to the tasty pulled pork and ham. Didn't want to overdress the sandwich, so I decided to only add mustard, Swiss cheese, and pickles. Yeah, the Cubano was worth the trip, but I'm still giving Potbelly three stars. Why? The staffer who prepared my order didn't give the best customer service. I think he was a newbie. Firstly, I wasn't greeted properly. Secondly, he gave a snarky response to every question and request. Thirdly, it took him forever to prepare my sandwich. Furthermore, I spotted trash underneath some of the tables. On top of that, I couldn't believe how pricey the food was. I was charged $15.03 (including tax) for a Cubano (12 inches) and one bag of chips. Sheesh! Verdict? Despite the aforementioned issues, I'm willing to give this Potbelly another try. Location is convenient and the menu has a decent variety of sandwich options.

• Utile
• Pas utile
• Répondre

My family and I stopped here today for a late lunch. We were excited to try something new but didn 't want to eat to heavy or spend too much money. I have to say, if you are looking for a great sandwich, STOP HERE! The sandwiches are fantastic, in my opinion, and the shakes are very good! I had the original A Wreak sandwich on Multigrain bread, with lettuce, hot peppers, pickles, Italian seasoning, mayo and mustard. My wife had the Original Strakhouse Beef sandwich all the way on white bread. Both sandwiches were amazing! We will certainly be back!! Great Job!!

• Utile
• Pas utile
• Répondre

Wish I could give ZERO stars. This is by far the worst Potbelly ever! Waited 20 Mins for a preorder pickup which was wrong yet again. I keep asking why I return, which is only due to it being convinently next to my job. All of my coworkers have also had issues with incorrect orders and we're shocked when they actually get it right. I get they're busy but they're also consistently wrong....

• Utile
• Pas utile
• Répondre

You could not have known what your extra efforts meant to our youngest daughter. Potbelly's went above and beyond delivering the perfect milkshake to our seven year old. She is going through major dental procedures and today was 3 of 4 visits. And the milkshake was the one and only thing she asked for. Thank you for the extra time to make this special delivery. We are so very appreciative.

• Utile
• Pas utile
• Répondre

Super slow. Second time I’ve had to wait 15 minutes beyond my time I was told food would be ready. It’s not even a rush time. Thinking I may find another shop so I don’t waste half my lunch break waiting.

• Utile
• Pas utile
• Répondre