Rachels Mediterranean Grill

*Beware McKinley Pkwy Location* been going here for couple of years they have been ripping me off and probably everyone else the whole time. I always get chicken souvlaki wrap steak souvlaki wrap always charge $35.78 w/taxes. Recently went to the Walden location charged me $29.34 said very cheap compared to McKinley location. I looked at the receipt which never have gotten a receipt from the McKinley location. It showed $12.99 for chicken $13.99 for steak taxes $29.34). So I looked at the online pricing it showed the same thing $12.99 $13.99 for both locations. Just today 4/8/24 I went to the McKinley location and ordered the same thing they quoted me $35.78 I questioned the cashier how come your prices do not match your online pricing or Walden location he said let me get you my manager. I talked to the manager he said he doesn't know the pricing he just hits buttons on register it adds it for you. He said maybe the online pricing is wrong I said maybe your system is wrong. I asked him what does it show when you press chicken souvlaki he said $12.99 , and I then asked what does it show when press steak souvlaki he said $13.99. i said then your system or something is wrong because if add those it comes to $26.98 taxes $2.36 $29.34). I said that is over charging me by over$6.00 that is a lot and been doing that couple years been coming here . He said well that is what his system tells them what it is. I said it is wrong. I had to get really upset with him to charge me the correct amount. He gave me my correct change back with taxes within seconds like he knew the correct amount the whole time. I repeated that Walden location and online pricing had no problem charging me the correct amount. The manager said maybe I should go to the Walden location next time. I said I will because of the poor customer service and not wanting to be ripped off anymore. Also, I left and again no receipt like all other previous visits here. Stay away from this location unless you don't mind being ripped off. Also, if the owner really cares they should look into what is happening with all that over charged money. I have unknowingly been over charged whole time I have gone there.

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First time, staff was quite rude when asking questions and rushing us though the order. Food ended up being pretty decent after the negative counter experience. Would try a different location in the future.

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Food was good as always…but all of the staff was extreme rude and unwelcoming. This was very upsetting to me because I always see Rachel’s as my comfort food. Guess I’m finding a new place.

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My son and I love coming here. He loves the shwarma. I love the falafel. We both love the pita chips and dill dip!

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