5 /5
Évaluation
★
★
★
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Just wanted to say thank you for the waiters serving my takeout today. I ordered via phone, they told me would be ready in 20min, so I arrived at the expected time, it turned out the waiter couldn't find my order record, I was super mad and my anger all showed up on my face, the waiter gave me 30% off and said sorry, and I accepted the apology, I was expecting I had to wait for next 20min, but surprisingly one of the waiters even sent out the food to me in 10 min when I was waiting outside the door. I think their problem handling was awesome, even if some colleague made mistake beforehand, the rest of people did a good job to make it up. This is not very common in a popular restaurant in the bay area. Great job BTW, this restaurant has been one of my favorites in the area after I moved here 1 year ago, and this is my only time having this missing order problem.