Red Robin Gourmet Burgers And Brews

If I could give negative stars I would. My family and I went today. Resturant was not busy and yet service was horrible. We did have a large group 7 adults and 2 toddlers. Drinks did not all come at the same time or even relatively close to each other. One drink was even forgotten. When it did arrive the server was handling the stem of the cherry for the top with bare hands. She didn't bring enough straws for all the drinks. Had to call for refills. Didn't bring silverware , napkins or enough plates again table of 9 and brought only 5 plates for appetizers. Did I mention service was horrible. Finally actual food does come. Mine I don't even think was the right burger and I know it was the wr...

• Utile
• Pas utile
• Répondre

Unfortunately our family and I had a very bad experience. This location was not up to par like other Red Robin’s we have previously visited. Our drinks had to be “sniffed” to figure out which was coke and root beer. We sat for 20 mins before we were asked what we our BEVERAGE order was. The food we ordered took over an hour. I had to get up and ask for napkins , refills on drinks , etc. ….. Our Order arrived cold . I had to remove all appetizer plates myself to get the table cleaned up , so I just placed them on another table . Instead of the employee asking if we needed anything instead she stated sorry I’m looking for Easter eggs for a “Easter egg hunt” I mean honestly it was just horrible...

• Utile
• Pas utile
• Répondre

My partner and I arrived at the restaurant on Monday around 6:30 or 7. Despite checking in with the hostess, we were left waiting for over 20 minutes before being seated. Once we were finally seated in the back, we waited another 20-25 minutes before my partner had to go find a server to take our order. The food, when it eventually arrived, was disappointing - my fish was overly oily and lukewarm, and the fries were undercooked. It seems like the restaurant may be understaffed or poorly trained, and I would advise against dining there.

• Utile
• Pas utile
• Répondre

I did not pre-order online. They offer salad online, but it is not listed on the menu. The option for extra marinara is available, but not on the menu. When I arrived at my scheduled time, my food was not ready. The customer service was lacking. The burger I ordered was very average for the price and made me feel sick after eating it. Réservez une table maintenant

• Utile
• Pas utile
• Répondre

Q: What's the wait?A: We don't know.I understand there is staffing shortage but you should have a vague idea whether Its 30 min 1 hr, 2hrs. The rate that food is being served is the estimate of time regardless of how many staff you have. For sub par burgers not worth waiting.

• Utile
• Pas utile
• Répondre

I hadn't been to a Red Robin in years, but the beef appeared to be pre-formed and stored in a bag. It wasn't awful, but given the price and reputation of Red Robin, I had higher expectations.

• Utile
• Pas utile
• Répondre

in the morning. Eat and service were good. the floors are rough! so many stumbling, crawling etc. on the carpet. unless.

• Utile
• Pas utile
• Répondre

Worst customer service I've ever seen. If I could give zero stars I would. Réservez une table maintenant

• Utile
• Pas utile
• Répondre

The service was a bit slow but the food made it worth it

• Utile
• Pas utile
• Répondre

the food was good and the service. they just need help.

• Utile
• Pas utile
• Répondre