Revo Manufactory

I went to Revo twice last year. It was perfect: friendly staff, good service, nice wine, well executed dishes. Yesterday was a disappointing experience. The hostess sat us down, but no one approached us. The place was not full. Previously staff came quickly and brought some tap water. We had to ask for it. There were water bottles on the tables beside us, so we wondered why they did not bring us some. As we ordered, we requested to try the white wine by the glass. Based on what I had in my last visit and considering the price you pay, I was expecting something much better. Despite the fact that we were disappointed with the wine, we were not comfortable with the service. We took extra minutes to decide on drinks. And here starts another problem, the food came before the drinks. It was probably ordered before we tasted the wine. When you go out for brunch you are relaxed, you want to enjoy it. An appropriate kind of service waits until the client decides on the drinks and after that, sends the order to the kitchen. I was not in a hurry, the place was not full, so why rush the service to this point? I get my eggs benedict, both eggs and hollandaise sauce were cold. The waiter explained they serve it that way because of the avocado! What?!? That was a first! Cold eggs benedict! I was informed the chef could prepare another one, but they were afraid I would not like it. I was recommended to choose another dish to avoid wasting more food. To make it clear: I do not like to waste food and I only send back a dish when it is not properly done, which was the case. It was unpleasant to be put in this position. Eggs benedict is not a cold dish. The bread is toasted, eggs come out of the water hot, the sauce is warm. After a hollandaise is prepared it is generally keep it in bain marie around 49 to 63C until it is served. If it was kept in the fridge, you can heat it in bain marie making sure it gets to the table at the correct temperature. So even if you use a cold ingredient like avocado instead of bacon or ham, it should still get to the table warm. That is how it is done anywhere in the world, except at Revo. I tried to suppress the explanation about the eggs and choose another dish. But the waiter did not bother to come and pick up my order. I called the manager. She was polite, but I heard the same explanation about the eggs. When I mentioned the service issue, I was informed that they do not bring the tap water anymore unless you ask for it. That is because they were having loss in the drinking part since people sat there and consumed nothing but water. The manager emphasized they still offered it when requested, meaning we are still fair to the clients . Basically, if you have been there already you know you can ask for water. What if you do not know? Will the staff inform you? Before someone answers me saying I do not understand Revo 's side (I read other reviews), I do know the restaurant and hospitality world, how revenue management works, and how hard it is to keep a business open. It would be much more appropriate to inform each client that the restaurant serves just 1 bottle of water complimentary per table. It is also a good idea to inform the eggs benedict are served cold. The manager told me to order something else and explained it would not be charged, but everything was so unpleasant I simply lost the appetite. My friend was almost done when the idea was eating together. Besides if a chef believes it is correct to serve a dish that way, I just do not know what to expect from the rest of the menu. I believe Revo does some good things, like cocktails and bakery. It is the kind of attitude that bothers me and makes me believe it is not worth returning. I left and went straight to a bar that has been in business since 1966. It is not fancy or sophisticated, but their bolinhos de bacalhau and pasteis come always hot and have kept the same quality throughout the years. There at least I know exactly what I am getting and the waiter is always attentive no matter how many people are on tables.

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Place is nice and pretty but service is not good and they seem to get upset when you question the menu or don’t like something like the Ginger Ale that is so strong that it burns your mouth! Also don’t go with kids, they don’t even care to hide the nose twisting, a butter pasta will cost you $57 reals #pathetic

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Amazing experience! The waitress, Gabriela, was incredibly attentive and friendly. A wonderful venue with some great food and coffee options!

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Good place to visit with your loved one. That wasn’t my case in the opportunity

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Food is great. Service needs serious improvement.

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