The atmosphere is great the people in the front greet you when entering and usually with a smile and are very tentative to your needs. The food is top notch flavor wise and freshness you do get what you pay for. There is no complaints on those topics. But service is ify I feel is I'm paying good money and spending $300 $400 that there should be no service issue. I'm saying 2 dozens XL Crabs should be in a box or in a brown paper bag that is doubled so your bag does not rip. I also say check your order before leaving you would assume that with an order of this size they would make sure ALL the items you ordered would be correct. I also ordered several large fries and they all were either half...
I arrived promptly at Richards today at 5pm to pick up my order that was placed at 3pm. I was informed that the order was not ready and the kitchen staff was still working on it. My order consisted of 1/2 dozen crabs and a lb of shrimp. Needles to say after 20 minutes of waiting I asked the young ladies if my order was ready and gave them my name again to check on it. I was very irritated that my order was ready the entire time I waited. I was handed my order and told I was all set. I was very disappointed that no one offered an apology for the delay or provided a justification why I wasn't given my order when I arrived at 5pm. I wonder how long it would have taken until they realized I was...
I really wanted to like this place But I witnessed 3 staff either touch their hair, face, and even rub their nose with their hand then proceeded to put gloves on and handle food! The gloves were literally contaminated because it touched the hand that she used to touch her hair, face and nose. Another female was texting and eating behind the counter then proceeded to handle a customer’s food order without washing her hands. A guy was rubbing his head with one hand and grabbing fish with his other hand. This was all in 15 minutes of being there! Management needs to do a better job of training their staff on how to handle food and operate a sanitary food establishment! Service: Take out Meal ty...
All the sandwiches we got had too much salt on them to the point we could not taste the food and no lettuce or tomatoes. We were not asked if we wanted it. I thought it would be just on them. Crab soups were good tho. Took about half hour to get food. Only a few tables here. I thought this was more of a restaurant for some reason. Service: Dine in Food: 2 Service: 3 Atmosphere: 3
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Very disappointed in the crab cakes and crab soup. The entire crabcake was all bread and filler with no taste. The MD crab soup was just spicy hot water with hardly any crab meat or flavor. Meal type: Lunch Price per person: $20–30 Food: 1 Service: 4 Atmosphere: 4
Great selection of seafood at reasonable prices. Very good crab cake platters. Fully and juicy wings. Service: Take out Meal type: Dinner Price per person: $50–100 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Wings, Potato Salad, Hush Puppies, Crab Cakes
Crab cake platters are always awesome. Wheelchair accessibility: Easy access. Meal type: Other Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Crab Cakes
New location is Amazing. Excellent customer service Service: Take out Meal type: Other Food: 5 Service: 5 Atmosphere: 5
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Service: Take out Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Wings, Maryland Crab
Best crabs around! Service: Take out Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5
