The restaurant is now under new ownership, and the experience is outstanding! The staff is remarkably friendly, and the atmosphere is clean and inviting. One of my favorite things about this place is the pricing—the owner has kept costs low and hasn't passed any overhead increases onto customers. In fact, the prices are the most affordable in Baltimore County! The quality of the food is also excellent. I often go out of my way for great service, delicious food, and tasty desserts. My personal favorites are the mango gelato and the four-flavor flights. I highly recommend this place, and I'd love to hear any suggestions for improvement!
I don't visit Rita's frequently, but a few days ago, I found myself in need of a recommendation and the staff was incredibly helpful. One of the employees was very friendly and suggested I try the piña colada misto shake with vanilla custard. It was an extremely hot day, and I had just finished my shift, but that shake was absolutely delightful—exactly what I needed! The two men working there were genuinely kind to me, and since I didn't have any cash for a tip, the man I assumed was the owner encouraged me to leave a review instead. They have a fantastic team—I will definitely return!
I had an unsatisfactory experience with the customer service at this restaurant. I bought two quarts of Black Cherry Ice for my family, but we didn’t try it until the next day. Unfortunately, it was excessively sweet and lacked a true fruit flavor. When I returned to the same location with the remaining 1.5 quarts, the owner refused to exchange it, stating it was too late since two days had passed. Although he claimed to remember me, he insisted it was just business and wouldn’t make any exceptions. I told him he just lost a customer. This is not the best way to start a new business.
Now under new management! The staff is extremely friendly, and the atmosphere is clean and welcoming. What I value most is the pricing; the owner has ensured that costs remain low for customers! This restaurant offers some of the most affordable prices in Baltimore County. The quality of the food is outstanding. I often go out of my way to experience great service along with delicious meals and desserts. I particularly enjoy the mango gelato and the four-flavor flights. I highly recommend this restaurant, and I'm always open to any suggestions for improvement!
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I noticed a staff member take a customer's misto shake back after they had already taken a few sips, and then they proceeded to mix it again with a machine. That struck me as quite unhygienic! On top of that, the service was the slowest I've ever encountered at a Rita's. Because of the issues I experienced, I chose not to order the misto and instead received my gelato in a small solo cup.
This is one of the best places I've ever visited. The customer service was outstanding. I will definitely return!
The service was excellent, and the staff were very kind. I would definitely return to this restaurant!
I have a great time dining at Rita's, and their customer service is outstanding!
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A wonderful way to kick off the day with some delicious Italian ice. Thank you!
I've never experienced such sluggish service from a restaurant staff before.
