2 /5
Évaluation
★
★
Writing as I’m departing from the restaurant. Today my boyfriend and I wanted to eat out, (our #1 place is closed on Mondays) we had two orders of sushi, a couple apps, and two drinks. The food was fine. I don’t think anyone is looking for Michelin starred food, but it was solid comfort food. Service though. Service goes a very long way to make up for many minor mistakes. I ordered a lychee martini that was not at all balanced, mostly vodka and juice. I asked our server, who was very personable and kind, if she wouldn’t mind getting a bit more juice as the drink was very strong. Didn’t help. So I was honest and said the drink wasn’t great. Ellen apologized and said she’d speak to the manager. Said manager sends Ellen back to me to say “it’s a martini so, it’s supposed to be strong” and offered me $3 off I firstly apologized to Ellen for having to tell me such a thing herself and asked to speak with the manager directly. The manager was very rude, dismissive, and lacked any awareness. We are one of very few tables in here on a Monday night. I wasn’t looking for a refund, all I wanted was the drink to be remade. Or offer me a replacement option. Even water would have been nice! I get this drink at least once a month while out. His response was that the bartender has been in this industry for 7 years and every customer says it’s not strong enough or too strong. Fine but I’m the customer in front of you saying this isn’t a good rendition. He dismissed my feedback again and walked away. We paid the full bill including a 20% tip because it was not our server’s fault, but I promise you I will not be back a second time. Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 4 Service: 1 Atmosphere: 1 Parking options: Free parking lot