My boyfriend and I, decided last minute to go for dinner at the Hilton. We live locally and it was our year anniversary. Luckily we were going away the next week and this meal was a spur of the moment idea and not solely...for our celebration. I have to say that the service was fantastic and my rating is purely based on the food served. Not the hotel facilities or staff. The menu selection was absolutely poor. Something I would expect from a brewers fayre, except I was paying minimum per plate... I ordered seabass which was originally served with chips. When it arrived it was greasy, tasteless and had obviously just been defrosted. My partner ordered a mixed grill, the steak was undercooked....
Four of us went to this restaurant located in the hotel, but we were disappointed when the chicken skewers came out raw. Despite the waiter apologizing, there was no discount offered as we were all served at different times. The rest of the food was better and the desserts were enjoyable. The restaurant is set up as a buffet and is frequented by workers and guests of the hotel, which can ruin the atmosphere. The attempt to create an à la carte dining experience is not successful, as the bright lights and noise from the buffet area detract from the overall feeling. The food looks nice, but the flavors are lacking. Overall, we left feeling very disappointed. It would be better for the Hilton t...
We regularly have a breakfast meeting here at the Dartford Bridge Hilton as it is a half way house for us and our customer. The hotel is tired and we noticed that today it is undergoing some refurbishment hopefully this will bring it back...up to standard. For a head the breakfast for a meeting is pretty good value but the service has been hit and miss for months. The buffet is never replenished very quickly and the pastries are always empty. I am afraid that this just does not come up to standard and hasn't done for months but we keep returning as it is convenient and we live in hope!
We went to this restaurant for our Christmas party. The food was lukewarm and the portion size for the Christmas meal was the smallest I have ever seen. We had to send back some dishes because they were covered in hairs. The waiting staff were friendly enough, but they were not attentive and we did not see any managers despite our complaints. The dance floor was too small for the crowded room. The bar staff were the only ones present and the drinks were overpriced. I would not recommend this place and I will not be returning. It was a terrible experience.
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It became apparent that the restaurant was hosting a private event rather than being fully booked as we had initially thought, and had we known this beforehand, we would have been less disappointed. Nevertheless, the food was delicious and the standout of the evening was our waiter, Ashley. He went above and beyond to accommodate my allergy and was incredibly attentive and personable throughout our meal. His excellent service truly made our dining experience a memorable one. Thank you, Ashley.
I am currently sitting in the restaurant. It has taken them to serve me one course (the restaurant is half empty too). I am thinking of ordering breakfast instead of dessert as it will probably arrive by the morning. When I spoke to...the staff they made me feel like they were doing me a favour!!!! Shocking
The service is not at the level expected from a Hilton restaurant. I have been there twice this week. The first time the waiter forgot my drink, the second time the food was really bad: tastes like a frozen meal from a supermarket. Truly a...bad experience.
the food was bad, the cod I had was gray, and the other meal was not warm enough. the pepsi was like water and a door was left open and the restaurant was made too cold.
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the restaurant was very clean and the buffet had a great choice. the whole food was hot and very tasty. we'd eat here again.
Always like to come with my Family for Sunday dinner. Very nice and welcoming staff. My son loves it there.
