I ordered a half-off burger through the app and specifically requested no mayonnaise. Unfortunately, the burger arrived with mayonnaise on it. I attempted to resolve the issue by speaking with three different employees, but I ultimately had to get out of my car and approach the manager, Lacy, who has pink hair. She was rude and dismissive, refusing to remake the burger because she didn't want to incur the loss. I mentioned that I have a mayonnaise allergy, but she didn’t seem to care. Luckily, I checked the burger before taking a bite, as it could have led to a serious situation. For anyone who has experienced something similar, the store number is 2386.
I ordered a burger through the app and clearly specified that I didn’t want mayonnaise. Unfortunately, when it arrived, it had mayonnaise on it. I spoke to three different staff members before finally getting out of my car to talk to the manager, Lacy, who has brown hair. I found her to be quite rude and disrespectful. She mentioned that she couldn’t take the burger back because it would cost her money. I explained that I have a mayonnaise allergy, but she seemed unconcerned. I made sure to check the burger before taking a bite to avoid any allergic reaction. For anyone who may have faced a similar issue, my order number is 2386. Thank you.
I am extremely disappointed with my experience at Sonic on Geyer Spring. If I could, I would rate them zero stars. I placed a straightforward order for a double cheeseburger with bacon, but they forgot the bacon! I should have checked my order before leaving, but with just a 30-minute lunch break, I wanted to get back to work quickly. If I can't afford to be two dollars short and still expect my order to be accurate, why can't the staff manage to fulfill orders correctly?
I would like to take a moment to thank Brittany for her exceptional service. I was feeling a bit frustrated, but she truly went above and beyond to ensure I left wanting to return. I really value her positive attitude, warm smile, and courtesy. The food is fantastic, and I am incredibly satisfied!
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I would give this place zero stars if possible. My card was charged for both my meal and someone else’s. Now I have to print out my bank statement and go back there to get it sorted out. It’s unbelievable – they make a mistake, and I’m the one who has to deal with the hassle!
Every time I visit Sonic Drive-in, they never seem to get my order right, and my food often arrives undercooked. The wait to place your order from the menu is frustratingly long, so I've chosen to avoid the hassle and go to the Sonic on Baseline instead.
The employee taking my order kept interrupting me repeatedly. My sandwich was made wrong, the tater tots were cold, and my drink was not filled properly and was labeled differently from the others.
I really love the onion rings and chili dogs, especially when they used to be served with coleslaw, although that's no longer available. The milkshakes are fantastic too!
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I placed an order for two drinks and the 2 for $5 cheeseburgers at 7:50 through the app while I was at Sonic, but I didn't get my food until 8:40!
I placed my order online in advance, and the pickup experience was smooth and trouble-free.
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