Today, I visited the drive-thru with my friends and we decided to place our order through the mobile app to save time and hopefully make things easier for the staff. However, when we approached the speaker to let them know we were there to pick up our order, the employee let out a loud sigh. As my friend began to give her name, he interrupted her and told her to speak more slowly so he could understand. His behavior was rude right from the start. When we inquired about who had spoken to us at the drive-thru, we were informed that his name was Jeff or Jeffrey. Whoever he was, his attitude was very unhelpful, and we felt like we were a burden just for coming in to pick up our drinks.
so i went through the drive thru and placed a mobile order. they initially handed me this drink without whipped topping or any cookie crumble. then i asked for the whipped topping and the workers response was that people usually don?t get whipped toppingfor your type of milk. like what kind of response is that?! i used to work at starbucks and that?s not what you?re supposed todo at all, you don?t just assume! they were rude about it as well! and the drink did not have enough ice in it so it seems to bewatered down. very unpleasant and unprofessional. i would like a refund. i ordered a grande chocolate cookie crumble frap withoat milk.
I ordered 2 breakfast sandwiches and 2 coffees for delivery this morning. Not only were the coffees less than half full due to spillage, but the breakfast sandwiches were FROZEN SOLID. They were not even taken out of the Starbucks packaging to be cookedI am in utter disbelief. How can this be even somewhat acceptable to recieve my breakfast items completely frozen. I’m at a loss for words I have never experienced this type of situation from any Starbucks I’ve ever been to.
I came to the location nobody was online so I’m just standing there, they had an over abundance of help but everyone just kept walking by behind the counter looking at me with zero acknowledgement. Finally I said to a man is anyone going to help me? His response “sorry my back was to you “ ok well maybe it shouldn’t have been or maybe the employee you were chatting with who kept looking at me could have done something or said something
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This Starbucks experience was truly terrible. I waited over half an hour in line, and when I finally got to the register, they charged me for the wrong order. They attempted to process a refund, but ended up double charging me instead, and then didn’t refund anything at all. To make matters worse, they misplaced my original order, which made the entire ordeal last over 30 minutes. Service: Takeout Meal type: Breakfast
Unpleasant staff that can't follow directions. Ordered a cold brew with soy. Received a cold brew without soy. Asked for the batista to add soy, which they did without shaking the container properly and I received nasty chunky soy milk in my coffee. Will avoid this location.
Excellent Starbucks. New, spacious. Helpful staff. Parking lot and drive thru are nightmares. Lot is too small and difficult to enter/exit. Drive thru, jammed. Way over busy. They need another one! Not very convenient to park and then enter location.
Second time I come here they never get the order right and they have the worst customer service makes you not even want too bother with them no wonder they have 4.1 star they suck. Food: 1 Service: 1 Atmosphere: 1
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**Service:** Takeout
**Meal type:** Other
**Price per person:** $1–10
**Food rating:** 4/5
**Service rating:** 5/5
**Atmosphere rating:** 3/5
**Parking:** Somewhat challenging to find a spot.
very nice location and as other Starbucks great coffee and love their matcha kinda off due to covid and long lines, and less staff to be patience u may get warm not hot coffee
