Went to drive thru for dinner. Tried to order. Was told that it would be better to order a meal informing me I wanted a 1). This suggestion would cost me more money. He continued to argue with me and not take order. Left without ordering or food. Contacted manager who was even less customer service minded. Didn?t know his menu. Informed me that HE had suggested the 1. He had to go outside to look at the board. Continued to argue that I needed to order a 1. I pointed out the $4.99 deals and the costs would be cheaper with NOT ordering the 1 combo. This guy then says ?why are you ordering a 1? The $4.99 meal would be cheaper.? Then proceeded to argue that I was the one ordering the 1. Argument...
Jakeb was awesome and gave amazing customer service. I dined there yesterday with a friend and our children. Never ate there before but my company has. Jakeb was really patient with me and with the entire indoor dining process. Not only did he take our orders but he brought our food, utensils, napkins and made sure our fries were hot. Anything we needed he was kind and polite. We also paid for food to go for our husband?s and he gave that to us right when we were ready to leave. It was such a convenience that we never had room to complain because he was on too of everything! The restaurant was clean and well kept. My burger was great and although I did not order a shake, my husband and son s...
Charged me the wrong amount and then gave me the correction back as small change (I paid with a card... , then I waited 20 minutes before the guy to come back and ask for my buzzer and receipt. Whoops they had it done a earlier except forgot to ring it. Worst carry out experience Only giving it a second star because the seasoning salt you can buy for 2 bucks is to die for. Its sad because this is a great chain overall with fresh and unique food and there should be more good locations on the east cost.
I live this place. A variety of shakes and monster juicy burgers. They should have more of these in the DMV area but whenever I’m close I ALWAYS stop by. If you like Kit Kat, Reece’s, along with strawberry, banana, and chocolate shakes with candy in them then this is the spot. Oh yeah their burgers are good too!
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First time visiting this location and I had never experienced this type of location where you walked up to the counter to order instead of having a waitress wait on you. The service was still great, food good and location was clean.
This was my first visit and I had a great experience. The employee, Sierra J was really nice and the food was delicious. I tried the french fries and a cookie dough shake and I was very pleased!!
A large banana shake, large fries, a coke, and a bacon double cheeseburger and a $2 tip final bill under $10 how is that even possible I love this place
It was just okay... it would have been better if the bungalow had roasted. Overall, the temperature of the food could have been warmer.
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I usually do not eat fast food, but if I add a number 5 meal (garlic Burger) crispy onions of Steak n' Shake is hard to beat.
I stopped and tried between jobs. I've never eaten. The food was good and cheap.
