1 /5
Évaluation
★
Shocking experience after waiting over minutes in a small queue of four, when I reached the front of the queue I was told I would have to wait for them to catch up with their Internet orders. After standing almost another ten minutes, the three staff members were still going through Internet orders. The whole way they dealt with the situation was flawed and badly organised. With three staff members, it would make sense that one member of staff solely worked on Internet orders and the other two members of staff worked with the public who had made the effort to actually come to the shop. After standing nearly minutes in a queue that originally had four customers I said to the lady staff member this is ridiculous and left. Due to covid my friend was standing outside in the rain and ended up soaked. Sadly I have mobility problems and standing for that length of time has left me in pain and my son did not get his meatball sub There was no apology or response, they made no attempt to speak with the customers on site. When I left there was another five customers behind me It really was a farce and incredibly disappointing. This was my first and last time visiting the Montrose Subway. I recommend staff training in organisation and customer services We do enjoy subways, this was an experience at Montrose and it does not affect our overall feelings of the subway brand.