Wow, I usually don 't like to give such bad reviews but customer service really does matter. The last time I came here the service was great and my food was good. This time, the two guys behind the counter were more interested in what each other had to say than to take my order. I had to wait until they finished talking and then say hello before they acknowledged I was there. And they were facing my way! Just ignoring me. Then the guy who served me was in a hurry. He seemed upset that my one sandwich was very simple and the other one had all kinds of vegetables in it. He was mindlessly tossing everything in and when I told him I wanted a little of an ingredient, like lettuce, he threw in a b...
I go here all the time. I stumbled upon the low yelp reviews and I got to defend them. I get great service here. Sure every now and then there's a new person learning the ropes. But my regular servers past 7 years always give excellent service. One even makes my sandwich before I tell her my order. I love the breakfast sandwiches and frequently arrive after breakfast hours and they make it anyhow. Relative to other subways there really is no difference. If you like subway you will like this one. I hang out there eating my breakfast for like 30 minutes every weekend for the past 7 years. I only heard one person complain about the lettuce. I looked after customer left and didn't not see anythi...
I would give a 0 star if I could. The hours clearly state that this location opens at 7am. It is 7:40am the doors are locked, and the worker inside ignored me for 10 minutes until I continued to knock on the widow. Once she finally acknowledged me she just put up her fingers to indicate that this place opens at 8am, then walked to the back of the restaurant. Here is a picture of the store hour that is taped to the front window. It clearly says the store opens at 7am. I'm trying to pick up lunch for my kids as they go to school nearby, but I assure you that this subway will never get a penny from me or anyone in my network of friends or parents.
I visited this location on El Toro and Serrano in Lake Forest, CA, on April 30th at 2 PM to order three sandwiches. One of the employees started preparing my sandwich by putting tuna on a foot-long sub. I noticed that she wasn't wearing a mask, so I quickly told her, "Wait! You're not wearing a mask while making the sandwiches?" She looked at me without responding. At that point, the tuna was already on the sandwich, and I immediately said, "I do not want this," and left. I was definitely wearing a mask when I walked in. This is not safe for customers, especially during such a critical time.
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I placed two orders, and only one was accurate while the other was entirely wrong. It wasn't toasted as I specifically requested, despite paying extra for that option. Additionally, it was missing the condiments and most of the vegetables I had asked for. I'm really disappointed because I usually enjoy this place and have never encountered a problem like this before.
I had a really disappointing experience due to the extremely rude service. To the Hispanic girl who was working today around 11 AM, your attitude made me not want to return to your store. It’s incredibly unprofessional to ignore certain customers while attending to others. You kept asking me to wait while you served other people first.
The Philly Steak was full of red onions there was barely any steak and cheese it was dry I had my care provider take the sandwich back and redo it it was horrible ? blah I was so upset about this and hungry the best-selling food is their cookies...terrible food service here!
I used a gift card at this site and I should've read the reviews first. Not only was the quality of sandwiches terrible, but you are overcharged for what is basically bad components. Save your money and frustration and go elsewhere.
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Rude, do not honor coupons per the coupon deals. No napkins given and no thank you for your business. Very cold and no customer appreciation at all.
The service was poor, as the staff prioritized later customers' orders over those of earlier ones.
Fondant Au Pepperoni Aux Boulettes De Viande
Jambon Forêt Noire, Fromage Aux Oeufs
Poitrine De Dinde, Jambon Forêt-Noire
Fondant Au Poulet Et À La Pizziola
Le Gros Steak Au Fromage De Philly
Poulet Teriyaki À L'oignon Doux
